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vytalibus

Junior Member

Posts

1

My Little Pony crashes everytime

Fri Nov 09, 2012 3:58 pm
I have a Galaxy Nexus and the app "My Little Pony" keeps crashing after loading. Looking at the reviews for the app, this seems to be the case with every Nexus user.

I have done everything, including updating my phone and reducing running background apps, to no avail.

EDIT: After playing around with the settings, I was able to run the app when my phone has no internet connection. In this case, accessing certain features that require connection would leave the computer at a never-ending "Please wait. IAP pack is currently loading" screen until I exit the game. This is very troublesome, but I hope that info helps the developers figure a fix for this bug.
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CttCJim

Junior Member

Posts

2

Re: My Little Pony crashes everytime

Sat Nov 10, 2012 4:49 am
I have the same issue on my Nexus 7, game crashes if i have wifi connected. I can pla it offline and i can minimize it to temporarily enable my wifi to connect to GL and FB, but i have to turn it off after or it crashes pretty quickly.
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Mary fromGameloft

Veteran

Posts

2130

Re: My Little Pony crashes everytime

Sat Nov 10, 2012 7:16 am
Hi there!

I'm sorry that you're experiencing such issues!

You'll need to go on our Support website http://support.gameloft.com/ and you can
check our FAQ page of the site http://support.gameloft.com/OnlineAndSocial/ and find a solution to your issue.

If your issue isn't described in there, you can fill a form that would be sent to the Customer Care Team and they will get in touch with you as soon as possible.

Thanks and have a nice day!
Find the answers to most of our known issues using the support website:

http://support.gameloft.com
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daitenshi

Junior Member

Posts

5

Re: My Little Pony crashes everytime

Fri Apr 05, 2013 6:44 pm
I want to state that this is still an issue. It happens on my Galaxy Nexus (Android 4.2.2), my crappy Lenovo Tablet, and my friends Nexus 4.

I sent in two tickets over a week ago from the links provided here and have not received even an email response. (The FAQ for the crash bug doesn't have any answer, it just forwards to the ticketing system that appears to not even be monitored).

This is a serious bug, and a pretty weak response effort.
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daitenshi

Junior Member

Posts

5

Re: My Little Pony crashes everytime

Mon Apr 15, 2013 5:14 pm
** Update **
An update was released last week and the game now works on all of the mentioned devices.
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Deedub8892

Junior Member

Posts

15

Re: My Little Pony crashes everytime

Mon Apr 15, 2013 6:01 pm
Even with the update, the game still crashes on my Sony Xperia ion, though I did get my sound back. If anyone from Gameloft is here, my ticket number is 4406595.

daitenshi wrote:
** Update **
An update was released last week and the game now works on all of the mentioned devices.
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RiserEmilioX

Junior Member

Posts

6

Re: My Little Pony crashes everytime

Tue Apr 16, 2013 5:43 pm
And it still crashes on my Samsung Galaxy S2 Plus (GT-I9105P)
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Bogdan FromGameloft

Retired Community Manager

Posts

2968

Re: My Little Pony crashes everytime

Wed Apr 17, 2013 2:14 am
Hello,

@Deedub8892 I have forwarded your issue to Customer Care. You will be contacted shortly by one of our agents.

@RiserEmilioX Please visit http://support.gameloft.com/Home/SupportForm/63/ and contact Customer Care regarding your problem.

Have a nice day!
-== If you encounter any bugs in the game, contact Customer Care team from the in-game support button and open a ticket ID ==-