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SmallAngel

Junior Member

Posts

9

Sat May 09, 2015 10:28 am
Hello Radu,

I wanna ask is there is any real chance to Gameloft restore our lost scanner weapons ? I got 2 emails from cc agents ,they need more details to start investigation i send ofc and i wait and have a hope that Gameloft can fixed this issue soon as this is possible. :(
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Radu Gameloft

Retired Community Manager

Posts

2264

Sat May 09, 2015 11:52 am
Hi,

All off topic messages will be deleted(don't contain tickets). Please don't open several tickets on the same issue as it will slow down the process considerably.
Thank you
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bezboznik

Junior Member

Posts

2

Sat May 09, 2015 1:40 pm
Nick: posrnuli
Server: Android Observer's Market
TicketID: 9913175
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Charitable

Junior Member

Posts

3

Sat May 09, 2015 4:27 pm
Ticket I.D 9921731
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Anthea

Junior Member

Posts

4

Sun May 10, 2015 10:18 am
Ticket ID 9905404
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AleOac

Junior Member

Posts

19

Sun May 10, 2015 10:18 am
Hi Radu! Please check ur private message, thanks!
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AleOac

Junior Member

Posts

19

Sun May 10, 2015 10:19 am
Radu Gameloft wrote:
Hi Nightroad,

Thank you for taking the initiative to do this. I encourage this kind of approach for future issues as well. Making it easier for me to get more players addressed on the same issue saves time for both sides. The items removed were either duped items, items purchased with duped items or items containing duped items(such as gems). As you guys already did, anyone who's item doesn't fall in one of the categories I described above should contact customer care. Please have patience regarding the feedback though, the investigation takes time. I've sent the above to the devs with the exception of the ones that cc told were already requested for a check.


Hi Radu! Please check ur private message, thanks!
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Jinnie

Junior Member

Posts

29

Mon May 11, 2015 9:17 am
Hello Radu,
plz help my friend.he's submitted this issue and been waiting for 1 week now. Still hasn't gotten any reply yet. Plz help.
The ticket ID is 9902555.
Looking forward to ur reply.
Thank you :)
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Spartan786

Senior Member

Posts

160

Mon May 11, 2015 11:48 am
Four Oracular weapons with two lava gems deleted. There's no way to ever obtain these again because the quests cannot be repeated.

Ticket ID: 9904616.
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MrGone

Junior Member

Posts

4

Mon May 11, 2015 2:39 pm
Same...
ticket # 9910614