is the category in which players can report bugs and we can update them on the problem-solving thread.
no avatar

Luni00

Junior Member

Nintendo Switch
Posts

3

Re: Unanswered Customer Care Tickets

Sat Jun 06, 2020 11:20 pm
Hi,
I'm awaiting answers of tickets :
20211389, since April 19th
- 20279599, since May 1st
Thank you.
no avatar

TrolololoCZ

Junior Member

Nintendo Switch
Posts

1

Re: Unanswered Customer Care Tickets

Mon Jun 15, 2020 11:25 am
Hello, no answer on ticket 20510491 yet - has been raised on June 7th already. Many thanks!
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

2

Unanswered Customer Care Tickets

Tue Jun 16, 2020 1:19 pm
Hey guys, I pushed your tickets with CC!
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sunnysunshine

Junior Member

Nintendo Switch
Posts

6

Re: Unanswered Customer Care Tickets

Fri Jun 19, 2020 2:13 am
Hi Team,

I had raised this ticket yesterday, 20568373, please can you help look into it?

Thanks.
no avatar

TheDriver27

Junior Member

Google Play (Android)
Posts

6

I can't even steer my car, ever since the update on 29, I can't steer my car with touch to steer, because the emote icon is there, apparently it screws with the whole control scheme of the game. 
It is now impossible to control as I think touchdrive is really bad, and tilt to steer is childish.
I can not steer my car, reply to me. This is the only time I wanted to put money in the game and now the game doesn't let me control the car.
Been playing for a long long time, since the first or second asphalt game they ever released.
As I have come to expect, I think it's time to resign and stop playing, the issue will never be resolved, or so I believe.
no avatar

A2JHeroX

Junior Member

Google Play (Android)
Posts

16

Re: Unanswered Customer Care Tickets

Sat Jul 25, 2020 7:14 pm
Ticket 20737825

details also included as athread in this forum: https://forum.gameloft.com/viewtopic.php?f=2379&t=704215
and this one: https://forum.gameloft.com/viewtopic.php?f=2328&t=704471
no one from GameLoft has replied or answered me.
no avatar

A2JHeroX

Junior Member

Google Play (Android)
Posts

16

Re: Unanswered Customer Care Tickets

Tue Jul 28, 2020 12:46 am
A2JHeroX wrote:
Ticket 20737825

details also included as athread in this forum: https://forum.gameloft.com/viewtopic.php?f=2379&t=704215

no one from GameLoft has replied or answered me.

hey GameLoft folks!

what's teh purpose of this thread if no one answers still posting here?
no avatar

A2JHeroX

Junior Member

Google Play (Android)
Posts

16

Re: Unanswered Customer Care Tickets

Fri Jul 31, 2020 5:59 pm
A2JHeroX wrote:
A2JHeroX wrote:
Ticket 20737825

details also included as athread in this forum: https://forum.gameloft.com/viewtopic.php?f=2379&t=704215

no one from GameLoft has replied or answered me.

hey GameLoft folks!

what's teh purpose of this thread if no one answers still posting here?

Time is passing, Season ended, and no one from GameLoft takes the decency to respond either her or in ticket.

sad :(
no avatar

A2JHeroX

Junior Member

Google Play (Android)
Posts

16

Re: Unanswered Customer Care Tickets

Thu Aug 13, 2020 4:22 pm
A2JHeroX wrote:
A2JHeroX wrote:
A2JHeroX wrote:
Ticket 20737825

details also included as athread in this forum: https://forum.gameloft.com/viewtopic.php?f=2379&t=704215

no one from GameLoft has replied or answered me.

hey GameLoft folks!

what's teh purpose of this thread if no one answers still posting here?

Time is passing, Season ended, and no one from GameLoft takes the decency to respond either her or in ticket.

sad :(

really seems, no one is attending here.
no avatar

arvind37

Junior Member

Google Play (Android)
Posts

2

Re: Unanswered Customer Care Tickets

Thu Aug 20, 2020 1:04 pm
Please add Asphalt 9 support on One plus Nord device. The game is crashing while launching the app