is the category in which players can report bugs and we can update them on the problem-solving thread.
no avatar

Ayssinaattori

Junior Member

Nintendo Switch
Posts

2

Re: Unanswered Customer Care Tickets

Sat Mar 14, 2020 7:34 pm
My ticket id is 19917275. I have the same problem as most people on this thread, lot's of things are grayed out for me. I contacted customer care 23 February and haven't gotten a response. Playing on switch.
no avatar

Morpheus010100

Junior Member

Nintendo Switch
Posts

2

Re: Unanswered Customer Care Tickets

Sat Apr 04, 2020 9:46 am
To the support team!

Nintendo Switch software version: 9.2.0
Player ID: 2fd497
Asphalt 9 Legends software version: 1.7.3a

On Sunday, March 29, 2020, I contacted the support team with ticket number 20087693. So far, I have no response, except an automatic email. At this point, I have no hope that anyone will take care of my request.

I left a deatailed bug report in this thread: "Game regularly crashes since last major update.(Mem leak)". The Thread Opener describes the same issues that i have.

Please do something!
 
Best regards

Papa
no avatar

adam11693

Junior Member

Nintendo Switch
Posts

14

Re: Unanswered Customer Care Tickets

Wed Apr 22, 2020 12:49 pm
I havent received any reply from the customer Care! I have sent my message on the 6h January this year, please help me. My Ticket number is: 19517137

Thanks!
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

2

Unanswered Customer Care Tickets

Wed Apr 22, 2020 2:33 pm
adam11693 wrote:
I havent received any reply from the customer Care! I have sent my message on the 6h January this year, please help me. My Ticket number is: 19517137

Thanks!


I just pushed your ticket with CC, Adam!
no avatar

Road2Hells

Junior Member

Nintendo Switch
Posts

2

Re: Unanswered Customer Care Tickets

Mon Apr 27, 2020 10:45 am
Hello
any news concerning this "really annoying" issue ?
Have a nice day
no avatar

adam11693

Junior Member

Nintendo Switch
Posts

14

Re: Unanswered Customer Care Tickets

Tue May 05, 2020 10:08 am
TeoFromGameloft wrote:
adam11693 wrote:
I havent received any reply from the customer Care! I have sent my message on the 6h January this year, please help me. My Ticket number is: 19517137

Thanks!


I just pushed your ticket with CC, Adam!

Thanks Teo! After you pushed the ticket I did receive a response from Gameloft (on 23rd April) asking for proof of age by ID. I replied on the same day with the scan but I have not received any update since! I even sent a follow up email on 30 April with no response!.

Can you push any further please?

If not, thanks for your help anyway :)
no avatar

jm3584

Junior Member

Nintendo Switch
Posts

2

Re: Unanswered Customer Care Tickets

Sun May 24, 2020 5:34 am
Hello, my problem is I can't change my name because the box is greyed, the same if I want to creat a club and the chat box doesn´t apear.
If the problem is my aged, I have 35 years old.
I already reinstall and erase the cache in the nintendo swich.

Ticket number 20407057 (date 05/20/2020)
Nintendo Switch software version: 10.0.2
Player ID: 97ed9
Asphalt 9 Legends software version: 1.7.5d

Best regards
no avatar

JayMo

Junior Member

Nintendo Switch
Posts

1

Re: Unanswered Customer Care Tickets

Mon Jun 01, 2020 10:49 pm
hi,
im having the same issue as alot on here. im unable to edit my username , chat in clubs, etc. I sent a serice ticket in May 27. the information is below.

ticket #:20445677

Entry ID 501044474
Name: Jay
E-mail jasonmoore38930@gmail.com
Language English
Country United States
Manufacturer Nintendo
Model Switch
Firmware n a
Store Other
Game Asphalt 9 Free+ China Market
Game Version 1.7.5d
Description i am unable to change my user name (Driver 3100) in my profie  but the option is greyed out and im unabe to select this option . i bought a fist full of tokens to get 30 thinking i just didnt have enough tokens. still not able .im also unable t use your chat feature. i pushed x several tmes and got bupkis. really enjoy yur game btw and b4 u ask yes im of age im 35.
no avatar

leesanator

Junior Member

Google Play (Android)
Posts

3

Join Date: Thu Jun 04, 2020 1:17 am

Re: Unanswered Customer Care Tickets

Thu Jun 04, 2020 1:26 am
My ticket number is 20320249. I received an automated response on the 7th of May, it has been almost a month. I would like to get a response soon, thanks.
no avatar

jm3584

Junior Member

Nintendo Switch
Posts

2

Re: Unanswered Customer Care Tickets

Thu Jun 04, 2020 4:58 pm
jm3584 wrote:
Hello, my problem is I can't change my name because the box is greyed, the same if I want to creat a club and the chat box doesn´t apear.
If the problem is my aged, I have 35 years old.
I already reinstall and erase the cache in the nintendo swich.

Ticket number 20407057 (date 05/20/2020)
Nintendo Switch software version: 10.0.2
Player ID: 97ed9
Asphalt 9 Legends software version: 1.7.5d

Best regards
 

Hello, i haven´t response at all.