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VIBRANTBADGER35

Junior Member

Windows PC
Posts

18

crashes at start

Tue Apr 06, 2021 1:47 pm
ever since the last update i have not been able to play need assistance asap---conversation ID 448918-
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Ella FromGameloft

Community Manager

Apple (iOS)
Posts

1

crashes at start

Tue Apr 06, 2021 4:41 pm
Hey! Please try reinstalling the game and see if the issue still occurs. Keep me updated!😊
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VIBRANTBADGER35

Junior Member

Windows PC
Posts

18

crashes at start

Thu Apr 08, 2021 4:03 pm
yes my issue still exist after uninstall -reinstall and after doing these steps-have not played in two months
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VIBRANTBADGER35

Junior Member

Windows PC
Posts

18

Re: crashes at start

Thu Apr 08, 2021 4:09 pm
still does not work checked wifi as well closed background apps and powered off device for ten minutes
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VIBRANTBADGER35

Junior Member

Windows PC
Posts

18

Re: crashes at start

Sun Apr 11, 2021 4:15 pm
have not heard back please respond
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WindyMyn

Junior Member

Apple (iOS)
Posts

12

Re: crashes at start

Mon Apr 12, 2021 11:27 am
I am also having the same issue as VibrantBadger is.

It started after the update 6.1. The Company Logo appears, the screen turns black and take's me back to the home screen. Is reinstalling the best option currently? I'm Worried to lose the data and progress iv made since i dont have Facebook linked to my profile. And i cant get my Profile ID until load the game back up.

Any advise might help. Thanks.
User avatar

Ella FromGameloft

Community Manager

Apple (iOS)
Posts

1

crashes at start

Wed Apr 14, 2021 4:37 pm
Hello, everyone! If you are experiencing crashing issues, the first step is to reinstall the game. If that doesn't solve the problem, you need to contact Customer Care so the support team can help you. Cheers!
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VIBRANTBADGER35

Junior Member

Windows PC
Posts

18

Re: crashes at start

Wed Apr 14, 2021 8:55 pm
they have not been answering so i was sent here but i will still try again the one email they did send said to many attempts slows the process even more   id 448918---i thought maybe its slow because of covid
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Ella FromGameloft

Community Manager

Apple (iOS)
Posts

1

crashes at start

Wed Apr 28, 2021 9:58 am
Hey, Legend! I'll contact a Customer Care agent about your ticket!^-^