User avatar

Mina_FromGameloft

Community Manager

Posts

423

Issues with ads - leave your ID!

Mon Sep 09, 2019 10:40 am
Hello all,

The team is investigating the issue with the ads some of you are currently experiencing. To help us speed up the investigation, please leave here infromation about your:
Platform:
Gameloft Id, (you can find it in the settings of the games in “about”) :
Desc. of the issue (cannot watch ads at all, the ads are not giving the rewards etc.) :
User avatar

Ankan2

Junior Member

Windows PC
Posts

3

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 10:50 am
Platform - Windows 
Asphalt 9 game ID - 75502
Desc. of the issue - Cannot watch Ads at all.

Hope this will be helpful to solve the issue. Its happening since the last update. Thanks.
no avatar

Shevchenko1488

Junior Member

Apple (iOS)
Posts

1

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 11:28 am
Platform - iOS
Asphalt 9 game ID - eb04f8
Desc. of the issue - Cannot watch Ads at all.
no avatar

Mohammad Gamal

Junior Member

Windows PC
Posts

1

Game ID 74f4f

Mon Sep 09, 2019 12:01 pm
that ads issue is regional cuz ads worked in my account with some of my friends in different regions when i asked them to open and try it but with me i cant watch ads for my account or any of my friends accounts that i have
so iam in egypt plz stop that regional based stuff cuz its always scrowing us without you knowing i dont have ads for 10 days since the last update how is that fair to you
no avatar

Dragons Fear

Junior Member

Windows PC
Posts

5

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 12:07 pm
Platform :Windows
Id : b41f
Can only watch 1 ad . Then have to close it all before watching the next ad
no avatar

Hamed Ostad Hashemi

Junior Member

Windows PC
Posts

7

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 12:24 pm
Platform - Windows
Asphalt 9: ID - c7631b
Desc. of the issue - Cannot watch Ads at all. after update 1.7.300.2 and 1.7.400
no avatar

gandras21

Junior Member

Windows PC
Posts

1

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 12:49 pm
Platform - Windows
Asphalt 9 game ID - 7a38
Desc. of the issue - Cannot watch Ads at all.
User avatar

LJP64

Veteran

Windows PC
Posts

603

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 1:22 pm
Platform: Windows 10
Asphalt 9 game ID: d7e0c
Desc. of the issue: No ads available. Cannot watch ads at all (gas refill, ticket refill or ad packs). The problem started just after the last update. Absolutely no ads available since 29 August, everything was fine before the update.
Already referred to CC, but they don't seem to be in a hurry to look further into this problem... (CC ticket No.: 18884625)
no avatar

tole011

Junior Member

Windows PC
Posts

14

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 3:47 pm
Platform: Windows 10
Asphalt 9 game ID: 6db70
Desc. of the issue: Cannot watch ads at all.
no avatar

Nakaze

Member

Google Play (Android)
Posts

38

Re: Issues with ads - leave your ID!

Mon Sep 09, 2019 3:57 pm
Platform: Android [Samsung SM-G610M Galaxy J7 Prime]
ID: 632c0e
Desc. of the issue: Can only watch 1 ad then have to reopen the ad window again every single time. happens since the 29Aug update.
https://youtu.be/-kN3Qk8qkOc