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Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

Hello Le Duc Des Côteaux, please note that we require a Ticket ID which is an 8 digit code found in the email body within your conversation with the Customer Care team in order for us to further help you out. :)

Thanks,
Andrei
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Тихомир Николов

Junior Member

Windows PC
Posts

1

17958191 не получавам репутациони точки повече от месец аз не използвам хакове моля кажете кога ще ми падне тая забрана
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Dario Murkovic

Junior Member

Google Play (Android)
Posts

2

Silly question but ... how do you get a ticket number?
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Captain Nemo74

Veteran

Windows PC
Posts

1262

Dario Murkovic wrote:
Silly question but ... how do you get a ticket number?

In Windows it's: Gameloft Connect>Customer Care>I did not find an answer to my question>Contact Us>(fill out the required info) Submit.
I have seen people mention pressing the Customer Care button at the top of the screen, but that must be other platforms, as I don't have an icon like that.
||
GAMELOFT'S MOTTO: "Buy or cry or die .......... the choice is yours!" ;)
User avatar

Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

@Тихомир - I sent a reminder to the Customer Care team to look into your case.

Thanks,
Andrei
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Dhruv Banerjee

Junior Member

Apple (iOS)
Posts

7

Hi,

17980353
My ticket has been responed to, however, the ticket I sent asked for my data to be transferred from IOS to Android. I got a reply saying I just needed to send a message of confirmation to customer care and then the process would begin but it doesn't seem like it has.
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Hox_Vox

Member

Windows PC
Posts

46

Join Date: Tue Mar 27, 2018 7:02 am
Andrei, as you're writing them, ask them about the illiberal choice to impose censorship in PRIVATE Asphalt 9 clubs, where people is supposed they can decide how to speak according to democracy rules.
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Wee Peng Ang

Junior Member

Google Play (Android)
Posts

2

Hi there,
I am posting this on behalf of a A9 clubmate (Player Id: 2d4899). He has file an issue on 18 Feb 2019 and the Ticket Id is 17764120. Besides the standard automated email reply, there has not been any reponse from any customer service officers. He has tried replying to that email but again no responses. We have seen other players' posting on similar issues being address in a couple of days but our clubmate has been waiting patiently for 6 weeks. Any help render to contact a customer service officer on his issue would be much appreciated.

Thank you.
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Wee Peng Ang

Junior Member

Google Play (Android)
Posts

2

Dear Mina/Andrei or any gameloft admin,

Can you give a respond and help with this issue?

Hi there,
I am posting this on behalf of a A9 clubmate (Player Id: 2d4899). He has file an issue on 18 Feb 2019 and the Ticket Id is 17764120. Besides the standard automated email reply, there has not been any reponse from any customer service officers. He has tried replying to that email but again no responses. We have seen other players' posting on similar issues being address in a couple of days but our clubmate has been waiting patiently for 6 weeks. Any help render to contact a customer service officer on his issue would be much appreciated.

Thank you.
no avatar

BuddyPhatz

Junior Member

Google Play (Android)
Posts

1

Contacted customer service and when selecting a game asphalt 9 wasn't on there to select but I'm having a problem when I scrolled through the shop I accidentally clicked on buy credits for tokens and it had no additional prompt and just spend my tokens that I've been saving...