If you havent received any reply from our Customer Care, this is the right place to come! The Asphalt Team will check this thread all the time! Before posting, please read this instruction:
Our Customer Care team usually replies within 12 to 72 hours. However it might take up to 7 days if our Customer Care team has received a lot of messages; note that this rarely happens. We know that it might feel long, but please keep patient; we are doing our best to solve your issue as fast as possible.
Once you have contacted the Customer Care team, you will receive a Ticket Number. If ever you do not receive a reply within the time frame mentioned above, please post your ticket number right here in this thread.
You should receive a Ticket Number a few minutes after contacting the Customer Care Team for the first time. If you haven't received any Ticket Number, then contact our Customer Care once more.
To contact our Customer Care Team, please look for the "customer care" button in the menu of the game. This is by far the best way to contact us as many details about your account/device will be sent automatically with your message.
Only use the following address if you can't contact the Customer Care via the button in the game: https://support.gameloft.com/contactus?igagame=A9WN&verify=yes
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Example of a valid submission:
I havent received any reply from the customer Care! I have sent my message 8 days ago, peale help me. My Ticket number is: 948406
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Don't reply anything else in this thread, or it will be removed.
Dont report cheaters elsewhere on the forum, otherwise your submission will be deleted.
