no avatar

Guiszsz

Junior Member

Apple (iOS)
Posts

1

Example of a valid submission:
I havent received any reply from the customer Care! I have sent my message 2 days ago, peale help me. My Ticket number is: 18613129
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AnonymousSpaz

Junior Member

Google Play (Android)
Posts

2

iD 18615859 
Losing my patience being only matched Vs bots in regular season despite being able to play aperta season just fine. Zero response in what, 5 days? Nice support. Nothing but robots
no avatar

wzdxsbll

Junior Member

Google Play (Android)
Posts

1

亲爱的Gameloft客服,我的订单在申请后没有得到及时处理。我的订单号为18629601和18632485,希望官方能尽快处理。感谢你们的帮助。
User avatar

legend-driver

Junior Member

Google Play (Android)
Posts

2

Didn't got an answer from the Costumer care,
Sent my email from 26/July,
Ticket ID: 18666863
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ven y

Junior Member

Google Play (Android)
Posts

2

My problem is when i try to longing its not show me my real player id (ed50215) . And i reported about this 10 days ago . Still no progress. My ticket id 18648337 and player id (Ed50215) plese help me admins 
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Rosena Yasin

Member

Google Play (Android)
Posts

41

Please answer ticket ID 4418718523 ASAP.
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Mina_FromGameloft

Community Manager

Posts

425

Rosena Yasin, the number you provided is not a proper ticket number. You can find the ticket number in the automated email you receive after submitting the issue.
Image
User avatar

Mina_FromGameloft

Community Manager

Posts

425

Hello everyone,

Please not that this thread is for submitting ticket numbers only. We won´t be providing here any solutions to your issues, and all the discussions and comments that do not contain ticket numbers will be removed. 

Thank you!
User avatar

PHX | W A R R I O R_X

Junior Member

Apple (iOS)
Posts

5

Location

USA, COLORADO

Hello Mina and A9 Support Team!

Really hoping for a quick resolution to my issue, and thank you in advance for your support!

Ticket ID: 18727565


Asphalt 9 First Anniversary Gifts - 'CLAIM IT NOW' pop up not working.

Yesterday, for probably the 5th or 6th time in the past 2 weeks (since A9 anniversary weekend), I received the following pop up when logging in to app:

Thanks for Racing with us! Celebrate our first anniversary with these awesome gifts!
- 100 tokens - 10 anniversary packs - 250,000 credits - 3,000 syndicate coins

Every time I've received the pop up, I click CLAIM IT NOW! ... the pop up disappears, and nothing happens. I am on iOS and have had the same issue on both my iPad Pro and iPhone XS Max.

I am absolutely POSITIVE I have never been able to successfully collect these gifts. (I have also heard this is happening to MANY other players)I have screenshots if needed...

My Player Profile: (Loyal A9 player since game launch)
W A R R I O R_X
Player ID: 9826c6
Rep Level: 98

I really appreciate these gifts being offered to loyal players like me, just wish I could collect them!
Thank you!

Jason a.k.a. WARRIOR_X
User avatar

Captain Nemo74

Veteran

Windows PC
Posts

1262

In Windows all I saw was the 100 Blue Cheese. Was able to collect without issues, but have not seen any other Anniversary related gifts.

@Mina: I read your post above. Posting here first to find out if the numerous gifts noted above were available across all platforms. If that is the case I will attempt to jump through your Customer (Care?) hoops.
Thanks in advance.
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GAMELOFT'S MOTTO: "Buy or cry or die .......... the choice is yours!" ;)