no avatar

CarpeDiém

Junior Member

Google Play (Android)
Posts

1

I opened a case using both internal and external ways to customer care due to my account progress reset to initial state. I want back my account because i did not get permanent ban it was just 7 days ban due to emulator usage. It is big mistake by you. Necessary details below:

External way conversation ID: 342705
Internal way conversation  ID: 343676
My player ID: ba8dd6c
no avatar

pete387

Junior Member

Google Play (Android)
Posts

1

[off-topic]
no avatar

Lorand

Junior Member

Google Play (Android)
Posts

1

[off-topic]
no avatar

Lost_Again

Junior Member

Google Play (Android)
Posts

1

Hi,
I am not able to login from my google account in Asphalt 9. It says "COULD NOT LOG IN TO GOOGLE". I raised a ticket 10 days back, but it is not yet resolved. Please help. All my progress is in Google.

Conversation id: 331398
Date of log: 31-Jan-2021
Player id: 0888b7
no avatar

srpengg

Junior Member

Google Play (Android)
Posts

1

Hi,

I logged the issue regaridng purchased items not being delivered 2 months ago but still issue has not been resolved. My conversation id - 231711
no avatar

Gz98

Junior Member

Google Play (Android)
Posts

4

My Conversation ID: #345497
no avatar

Speckled

Junior Member

Windows PC
Posts

1

Hi Gameloft, 

My Ticket number is 335377
User avatar

Ella FromGameloft

Community Manager

Apple (iOS)
Posts

1

Hello, everyone! I pushed your tickets. ^-^
Reminder:
- post the conversation ID, not the entry ID/player ID.
- you need to post issue-related topics in the Bugs & Technical Issues section, not here.
no avatar

Elninosanchez

Junior Member

Google Play (Android)
Posts

1

Upss. Hope to i didn't miss the push :) Anyways i have been waiting a response from customer care for a week.

My ticket ID is #351019
no avatar

Ayush Barik

Junior Member

Google Play (Android)
Posts

1

It's been two weeks now and customer care has not contacted me. I do not expect a solution to my problem but at least give an explanation. My conversation ID is #336850.