no avatar

Kawsar Ahmed Shifat

Junior Member

Windows PC
Posts

1

I have not receved any reply from the customer care! I have sent my message 8days ago.please help me.my problem is, i can not find any multiplayer and no added reputation in my club.my ticket number is 20805555
no avatar

SterioBroker

Junior Member

Google Play (Android)
Posts

11

Ticket id 20784161 no reply from this reply from Valeria team support

Hello Eduardo,



Thank you for contacting Gameloft Customer Care.

I’m sorry to hear that you’re having the difficulty.

Could you please provide your player ID?

I look forward to your reply.

Kind regards,
-------------------------------
Valeria
Customer Care Agent
http://www.gameloft.com/
http://support.gameloft.com/
-------------------------------
IMPORTANT NOTICE: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material of Gameloft which is for the exclusive use of the individual designated above as the recipient. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact immediately the sender by returning e-mail and delete the material from any computer. If you are not the specified recipient, you are hereby notified that all disclosure, reproduction, distribution or action taken on the basis of this message is prohibited.
On Thu, 30 Jul 2020, draxreaper8@gmail.com wrote:
> Customer Information:
> Entry ID 109536916
> Name Eduardo
> E-mail draxreaper8@gmail.com
> Language English
> Country Dominican Republic
> Platform Android
> Manufacturer Samsung
> Model SM-N950F Galaxy Note 8
> Game Asphalt 9
> Date when the problem occurred 03/19/2020
> Username /
> Link to the page SterioBroker
> Description I did not recive corona virus Rewards.Ferrari f12tdf 30x
> blueprintsMclaren p1 ×35 blueprintsViper Acr x30 blueprintsI would like to
> know if theres a way to be able to get them because since i for some
> reason didnt recive anything lime others did.I know theres a way to me to
> get the rewards since you do car giveaways and move accounts cloud to
> another cloud.
Help please it took 14 days to get a reply now i got it responded but nothing again im getting tired of this i might quit asphalt 9 i want my money back
no avatar

Raul Pop

Junior Member

Google Play (Android)
Posts

2

I havent received any reply from the customer Care!
I have 3 open tickets that have not been responded to for more than 10 days each.
The ticket ID's are: 
20709377, 20730471, 20779567
no avatar

Alok Kumar Yadav

Junior Member

Windows PC
Posts

2

I want to transfer my account window to android my ticket id 20852031
no avatar

mewwasbanned

Junior Member

Nintendo Switch
Posts

6

Hey, it's been 20 days and I still haven't gotten a response. I've been messaging Stephany,  a switch mod, over the period of time and she did everything she could do. I'm really hoping this could be fixed soon as I think that the Switch jesko event is coming up. I was thinking that my issue would never be resolved before I messaged another mod and she redirected me to the channel that has this. I submitted 2 tickets prior to this one, one under windows and one under iOS. They both got a response from the same person saying that my issue was the 75k token refund which was obviously not it since this is on Nintendo switch. The incident happened Thursday July 16th, 2020. Here is a copy of what I sent in the DSi ticket.  First of all, this is on Nintendo switch. It would not let me choose Nintendo switch and I had to select dsi. It would not let me choose switch because the store tab would be left blank. I have already submitted this twice before and I did not get a response, The first time I don’t know if I typed my email in wrong or not but I didn’t even get a ticket confirmation. The second time I did not get a response. The issue I have is that Thursday morning, my tokens were down to 46. I had 32-34k in my account that I was saving for the upcoming Jesko special event as well as 160$ that I had in my Eshop account. It seemed like all of my tokens were spent on Summertime Speedrush packs, I had the 3 featured cars higher than before with the Huracan being 4 star instead of 1, 570 6 star instead of 1, and the Aventador J 3 star instead of 1. I also had way more trade tokens, having 16690 when I only remember having around 2200-2400. I asked my friends in our club discord and one said t hat he also had a similar issue and that you reverted his token balance, blueprints, and trade tokens. I’m really hoping that you can fix this since I’ve been playing this game since launch on the switch and I don't want to let it go because of this, there’s no other game on the Eshop that really interests me. My player ID is “e8b00”,display name is “mew” and I am reputation level 68 in the club “No Brakes”. I am waiting to collect my multiplayer rewards so the tokens will not be taken in the revert process, and I have only played 1 or 2 games during this time to help my club with the 100k Expert race. Thank you for your time and I really hope this can be fixed as it was for my friend, I have not had any issues before this. My ticket number ID is 20722043 and I just really hope this can finally be fixed. I still haven't spent any trade tokens or upgraded any cars that were starred up from the incident. Thank you!

I have now gotten a response, they did not fix my problem and I have replied. I still need a response ASAP as I would assume the Jesko event will start in a week. Please notify them to respond. I don't want this to end up taking as long as before, especially since this needs to be fixed in a week.
no avatar

Apollo3422

Junior Member

Apple (iOS)
Posts

2

Hi, it's been 5 days since i sent a ticket and i have yet to get a response, i'd like one as soon as possible.

Ticket ID is 20842285
no avatar

Alok Kumar Yadav

Junior Member

Windows PC
Posts

2

Dear Gameloft Player,Thank you for contacting Gameloft Customer Care. We are sorry to hear that you've had an issue and we aim to resolve your problem quickly.This automated response confirms that we have received your message.
Your ticket ID is 20852031. Please keep and refer to this ticket ID in any follow-up emails on this subject.While our Customer Care specialists are reviewing your issue, you can communicate with our staff and with fellow players on our official game forums: http://forum.gameloft.com/.You can also find helpful tips and up-to-date information about our games in our FAQ: http://support.gameloft.com/?lang=enWe will get back to you as quickly as possible.Best regards,
Gameloft Customer CareCustomer Information:
Entry ID 109571056
Name alok
E-mail alokkumaryadav062@gmail.com
Language English
Country Oman
Platform Windows
Manufacturer Microsoft
Model Windows
Game Asphalt 9
Game Version 2.3.4a
Date when the problem occurred 08/13/2020
Description I want to transfer my progress. window. To android
no avatar

SterioBroker

Junior Member

Google Play (Android)
Posts

11

This imwas a ticket for a non answerd ticket gues what no answer on this one too give my money back this Customer care is bad ticket id. 20834629

IF i dont get a reply in 24 hrs fron that ticket ima quit gameloft
no avatar

mewwasbanned

Junior Member

Nintendo Switch
Posts

6

Hey, it's been 20 days and I still haven't gotten a response. I've been messaging Stephany,  a switch mod, over the period of time and she did everything she could do. I'm really hoping this could be fixed soon as I think that the Switch jesko event is coming up. I was thinking that my issue would never be resolved before I messaged another mod and she redirected me to the channel that has this. I submitted 2 tickets prior to this one, one under windows and one under iOS. They both got a response from the same person saying that my issue was the 75k token refund which was obviously not it since this is on Nintendo switch. The incident happened Thursday July 16th, 2020. Here is a copy of what I sent in the DSi ticket.  First of all, this is on Nintendo switch. It would not let me choose Nintendo switch and I had to select dsi. It would not let me choose switch because the store tab would be left blank. I have already submitted this twice before and I did not get a response, The first time I don’t know if I typed my email in wrong or not but I didn’t even get a ticket confirmation. The second time I did not get a response. The issue I have is that Thursday morning, my tokens were down to 46. I had 32-34k in my account that I was saving for the upcoming Jesko special event as well as 160$ that I had in my Eshop account. It seemed like all of my tokens were spent on Summertime Speedrush packs, I had the 3 featured cars higher than before with the Huracan being 4 star instead of 1, 570 6 star instead of 1, and the Aventador J 3 star instead of 1. I also had way more trade tokens, having 16690 when I only remember having around 2200-2400. I asked my friends in our club discord and one said t hat he also had a similar issue and that you reverted his token balance, blueprints, and trade tokens. I’m really hoping that you can fix this since I’ve been playing this game since launch on the switch and I don't want to let it go because of this, there’s no other game on the Eshop that really interests me. My player ID is “e8b00”,display name is “mew” and I am reputation level 68 in the club “No Brakes”. I am waiting to collect my multiplayer rewards so the tokens will not be taken in the revert process, and I have only played 1 or 2 games during this time to help my club with the 100k Expert race. Thank you for your time and I really hope this can be fixed as it was for my friend, I have not had any issues before this. My ticket number ID is 20722043 and I just really hope this can finally be fixed. I still haven't spent any trade tokens or upgraded any cars that were starred up from the incident. Thank you!

I have now gotten a response, they did not fix my problem and I have replied. I still need a response ASAP as I would assume the Jesko event will start in a week. Please notify them to respond. I don't want this to end up taking as long as before, especially since this needs to be fixed in a week.

I am still waiting. This needs to be fixed by Friday. I hate to be the "karen" but this has been a terrible experience waiting this long just for a response, and now I am not even getting a reply after they didn't solve my problem and said there was no diminution of balance on the day. I haven't upgraded any of the starred up cars or spent any of the trade tokens that were gained. There's nothing better to work towards all this time than the best car in the game, and not summertime Speedrush packs of 3 average cars in their class. I've said this before, I'm a day 1 switch player and I am going to quit this game if this cannot be resolved. I've spent money on this game and I plan to spend more if I can actually get my tokens back. Again, my ticket ID is 20722043. My response was from Valeria. Please make sure this can be resolved by Friday. I've already had a terrible experience.
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

2

Pushed your latest tickets, everyone!

Alok Kumar Yadav, I can see that an agent is waiting for your reply for your ticket!