no avatar

SterioBroker

Junior Member

Google Play (Android)
Posts

11

Why is ur customer service so bad? I want my money back ffs heres my ticket when ever u think you can help me.

This automated response confirms that we have received your message.
Your ticket ID is 20784161. Please keep and refer to this ticket ID in any follow-up emails on this subject.

While our Customer Care specialists are reviewing your issue, you can communicate with our staff and with fellow players on our official game forums: http://forum.gameloft.com/.

You can also find helpful tips and up-to-date information about our games in our FAQ: http://support.gameloft.com/?lang=en

We will get back to you as quickly as possible.

Best regards,
Gameloft Customer Care

Customer Information:
Entry ID 109536916
Name Eduardo
E-mail draxreaper8@gmail.com
Language English
Country Dominican Republic
Platform Android
Manufacturer Samsung
Model SM-N950F Galaxy Note 8
Game Asphalt 9
Date when the problem occurred 03/19/2020
Username /
Link to the page SterioBroker
Description I did not recive corona virus Rewards.Ferrari f12tdf 30x blueprintsMclaren p1 ×35 blueprintsViper Acr x30 blueprintsI would like to know if theres a way to be able to get them because since i for some reason didnt recive anything lime others did.I know theres a way to me to get the rewards since you do car giveaways and move accounts cloud to another cloud.
User avatar

Raanan S.

Junior Member

Apple (iOS)
Posts

6

Still no account transfer. Recieved a mail from L but its like 5 weeks now and then still there is no account transfer. What is wrong???
Player id; 48da2(iOS) Ticket: 20634235
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

2

Pushed your tickets, everyone!

RiverforceX, Sun Ee Ong, nurA2106, Robert_M_, I can't find tickets with those IDs, can you double check them and PM me?

joni25 this is the Asphalt 9 forum.

Mădălina, please look for the Ticket ID in the first email you received, not the Entry ID.
no avatar

RiverforceX

Junior Member

Apple (iOS)
Posts

2

TeoFromGameloft wrote:
Pushed your tickets, everyone!

RiverforceX, Sun Ee Ong, nurA2106, Robert_M_, I can't find tickets with those IDs, can you double check them and PM me?

joni25 this is the Asphalt 9 forum.

Mădălina, please look for the Ticket ID in the first email you received, not the Entry ID.
 

got answered*

Thanks.
no avatar

Brioche

Junior Member

Nintendo Switch
Posts

5

I havent received any reply from the customer Care! I have sent my message more than 10 days ago, please help me. My Ticket number is: 20764197
no avatar

Amit Dey

Junior Member

Google Play (Android)
Posts

2

Ticket ID 20807019 & next 20817559, kindly answer I have not played the game for 26H according to your first email and why I am yet in cheaterboard please. when I will be given access to play?

Should I stop the game completely? Too much frustration as I couldn’t progress on SSC Tuatara event
no avatar

Peter Lim

Junior Member

Nintendo Switch
Posts

2

i haven't received any reply from the customer Care! I have sent my message 20th July, please help me. My Ticket number is: 20705827

It was mentioned the ticket is pushed on the 28th but still nothing till today.
no avatar

Imhab8

Junior Member

Google Play (Android)
Posts

3

My ticket number is 20818211 issue is yet to be looked into let alone resolved. I lost all my blueprints of existing cars for no reason. I had played for almost 3 months and all of the hardwork just vanished. This is the worst experience I've ever had with a game. And the worst part is nobody cares. Not the developer or the customer service team no one. This game ****
Attachments
Screenshot_20200806-130614193.jpg
Screenshot_20200806-130614193.jpg (572.77 KiB) Viewed 111 times
no avatar

mewwasbanned

Junior Member

Nintendo Switch
Posts

6

Hey, it's been 20 days and I still haven't gotten a response. I've been messaging Stephany,  a switch mod, over the period of time and she did everything she could do. I'm really hoping this could be fixed soon as I think that the Switch jesko event is coming up. I was thinking that my issue would never be resolved before I messaged another mod and she redirected me to the channel that has this. I submitted 2 tickets prior to this one, one under windows and one under iOS. They both got a response from the same person saying that my issue was the 75k token refund which was obviously not it since this is on Nintendo switch. The incident happened Thursday July 16th, 2020. Here is a copy of what I sent in the DSi ticket.  First of all, this is on Nintendo switch. It would not let me choose Nintendo switch and I had to select dsi. It would not let me choose switch because the store tab would be left blank. I have already submitted this twice before and I did not get a response, The first time I don’t know if I typed my email in wrong or not but I didn’t even get a ticket confirmation. The second time I did not get a response. The issue I have is that Thursday morning, my tokens were down to 46. I had 32-34k in my account that I was saving for the upcoming Jesko special event as well as 160$ that I had in my Eshop account. It seemed like all of my tokens were spent on Summertime Speedrush packs, I had the 3 featured cars higher than before with the Huracan being 4 star instead of 1, 570 6 star instead of 1, and the Aventador J 3 star instead of 1. I also had way more trade tokens, having 16690 when I only remember having around 2200-2400. I asked my friends in our club discord and one said t hat he also had a similar issue and that you reverted his token balance, blueprints, and trade tokens. I’m really hoping that you can fix this since I’ve been playing this game since launch on the switch and I don't want to let it go because of this, there’s no other game on the Eshop that really interests me. My player ID is “e8b00”,display name is “mew” and I am reputation level 68 in the club “No Brakes”. I am waiting to collect my multiplayer rewards so the tokens will not be taken in the revert process, and I have only played 1 or 2 games during this time to help my club with the 100k Expert race. Thank you for your time and I really hope this can be fixed as it was for my friend, I have not had any issues before this. My ticket number ID is 20722043 and I just really hope this can finally be fixed. I still haven't spent any trade tokens or upgraded any cars that were starred up from the incident. Thank you!
no avatar

Peace&Prosperity

Junior Member

Windows PC
Posts

2

Hi, My Ticket ID is 20821141. I haven't received response from the Customer Care team yet. The issue is kinda serious as it has put the club existence in jeopardy and needs immediate attention and redressal. The club leadership was passed to another player, who never writes or responds in club chat, automatically. Please help.
Thanks!