no avatar

Van Aldrin Sarzate

Junior Member

Google Play (Android)
Posts

4

I havent received any reply from the customer Care! I have sent my message yesterday. Kindly pls. help me. My Ticket number is: 20799591
no avatar

mmalk24051999

Junior Member

Google Play (Android)
Posts

1

Hi, I havent recieved a reply from cutsomer care. I wanted to port my game from android to windows PC and i sent them a mail asking to do it and they asked for my confirmation and consent. Upon giving it, i havent gotten a reply from them. I have submitted two tickets and both have gone unanswered. My Ticket IDs are 20759039 and 20584993
no avatar

NSgnl

Member

Windows PC
Posts

39

1 Ticket 19837981: filed February 10th, no reply
2 Ticket 19884645: filed February 16th, no reply
3 Ticket 19940967: filed February 28th, no reply
4 Ticket 19995503: filed March 12th, no reply
5 Ticket 20018333: filed March 17th, no reply
6 Ticket 20023219: filed March 18th, no reply
7 Ticket 20023337: filed March 18th, no reply
8 Ticket 20035197: filed March 20th, no reply
9 Ticket 20038433: filed March 21th, no reply
10 Ticket 20038443: filed March 21th, no reply
11 Ticket 20053717: filed March 24th, no reply
12 Ticket 20057403: filed March 24th, no reply
13 Ticket 20082653: filed March 28th, no reply
14 Ticket 20082667: filed March 28th, no reply
15 Ticket 20082675: filed March 28th, no reply
16 Ticket 20108535: filed April 1st, no reply
17 Ticket 20149319: filed April 8th, no reply
18 Ticket 20149483: filed April 8th, no reply
19 Ticket 20149507: filed April 8th, no reply
20 Ticket 20149525: filed April 8th, no reply
21 Ticket 20161057: filed April 10th, no reply
22 Ticket 20161067: filed April 10th, no reply
23 Ticket 20161081: filed April 10th, no reply
24 Ticket 20161449: filed April 10th, no reply
25 Ticket 20162001: filed April 10th, no reply
26 Ticket 20162497: filed April 11th, no reply
27 Ticket 20197365: filed April 17th, no reply
28 Ticket 20202771: filed April 17th, no reply
29 Ticket 20247717: filed April 26th, received reply June 11th asking if still relevant, no further action taken.
30 Ticket 20265079: filed April 28th, no reply
31 Ticket 20265103: filed April 28th, no reply
32 Ticket 20265115: filed April 28th, no reply
33 Ticket 20265253: filed April 29th, no reply
34 Ticket 20274731: filed April 30th, no reply
35 Ticket 20291741: filed May 3rd, no reply
36 Ticket 20298355: filed May 4th, no reply
37 Ticket 20312927: filed May 6th, received reply June 11th asking if still relevant, no further action taken.
38 Ticket 20346163: filed May 11th, no reply
39 Ticket 20346245: filed May 11th, no reply
40 Ticket 20366923: filed May 14th, no reply
41 Ticket 20369437: filed May 14th, no reply
42 Ticket 20391925: filed May 18th, no reply
43 Ticket 20391975: filed May 18th, no reply
44 Ticket 20400417: filed May 19th, no reply
45 Ticket 20406531: filed May 20th, no reply
46 Ticket 20429537: filed May 24th, no reply
47 Ticket 20437427: filed May 25th, no reply
48 Ticket 20437433: filed May 25th, no reply
49 Ticket 20442109: filed May 26th, no reply
50 Ticket 20448109: filed May 27th, no reply
51 Ticket 20460979: filed May 29th, no reply
52 Ticket 20461747: filed May 30th, no reply
53 Ticket 20504461: filed June 5th, no reply
54 Ticket 20508755: filed June 6th, no reply
55 Ticket 20525129: filed June 9th, no reply
56 Ticket 20550871: filed June 14th, no reply
57 Ticket 20550881: filed June 14th, no reply
58 Ticket 20550935: filed June 14th, no reply
59 Ticket 20556401: filed June 15th, no reply
60 Ticket 20562463: filed June 16th, no reply
61 Ticket 20572623: filed June 18th, no reply
62 Ticket 20573329: filed June 18th, no reply
63 Ticket 20577515: filed June 19th, no reply
64 Ticket 20581913: filed June 20th, no reply
65 Ticket 20585831: filed June 21st, no reply
66 Ticket 20586011: filed June 21st, no reply
67 Ticket 20597167: filed June 23rd, no reply
68 Ticket 20597565: filed June 23rd, no reply
69 Ticket 20607453: filed June 25th, no reply
70 Ticket 20608409: filed June 25th, no reply
71 Ticket 20608421: filed June 25th, no reply
72 Ticket 20615531: filed June 27th, no reply
73 Ticket 20651747: filed July 4th, no reply
74 Ticket 20689785: filed July 12th, no reply
75 Ticket 20696023: filed July 13th, no reply
76 Ticket 20738797: filed July 21st, no reply
no avatar

kka_18reg

Junior Member

Google Play (Android)
Posts

2

Still no replay from Customer Care since 06/30.:( My tickets: 

20628715
20694597
20724651
20752761
20770257
20803175

Can you help me, please?
User avatar

Mădălina

Junior Member

Google Play (Android)
Posts

19

Customer Information:
Entry ID 109550042
Player ID 828371d
Language English
Platform Android
Manufacturer Samsung
Model SM-G975F Galaxy S10+
Store Google Play
Game Asphalt 9:Legends

Please get back to me with this , I'm unable to play, make purchases , etc.
no avatar

Sun Ee Ong

Junior Member

Windows PC
Posts

1

I haven't received any reply from the customer Care! I have sent my message 27 days ago, please help me. My Ticket number is: 109477156
no avatar

nurA2106

Junior Member

Google Play (Android)
Posts

1

i want to transfer my android progress to windows so i mailed you so CC told me to send us a confirmation mail through windows mail ID with my original account ticket id number that is 20726211 but what i got is they said we couldn't find this number so please re-confirm it i have checked multiple times it was accurate i replied them asap but no reply till now today is day 8 and nothing is done till now. I'm not at all touching the game hoping that my game transfer will not be completed. My Season Pass and SE time is running out.😞
no avatar

Robert_M_

Junior Member

Google Play (Android)
Posts

6

TeoFromGameloft wrote:
Pushed all remaining unanswered tickets.
 

Thanks! But still no answer to both of my tickets...

Ticket from June 22

Your ticket ID is 20589757. Please keep it and refer to this number in any follow-up emails on this subject.
Kind regards,
Gameloft Customer Care

Re: [Gameloft Customer Care - InGameSupport] [Asphalt 9] [Samsung SM-A505G Galaxy A50] [Progress/Item Lost Issues] [Progress was reset to the beginning]
Customer Information:
Entry ID 109438020
Name Robert M


Ticket from July 21

Your ticket ID is 20736651. Please keep it and refer to this number in any follow-up emails on this subject.

Kind regards,
Gameloft Customer Care

Re: [Gameloft Customer Care - Web] [Asphalt 9] [Samsung SM-A505G Galaxy A50] [Progress/Item Lost Issues] [Progress was reset to the beginning]
Customer Information:
Entry ID 109511044
Name Robert
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Driver 3399 cc

Junior Member

Google Play (Android)
Posts

1

I havent recieved any reply from customer care. I have sent my message 5 days ago, please help me. My tycket number is 20780981.
no avatar

SterioBroker

Junior Member

Google Play (Android)
Posts

11

This automated response confirms that we have received your message.
Your ticket ID is 20784161. Please keep and refer to this ticket ID in any follow-up emails on this subject.

While our Customer Care specialists are reviewing your issue, you can communicate with our staff and with fellow players on our official game forums: http://forum.gameloft.com/.

You can also find helpful tips and up-to-date information about our games in our FAQ: http://support.gameloft.com/?lang=en

We will get back to you as quickly as possible.

Best regards,
Gameloft Customer Care

Customer Information:
Entry ID 109536916
Name Eduardo
E-mail draxreaper8@gmail.com
Language English
Country Dominican Republic
Platform Android
Manufacturer Samsung
Model SM-N950F Galaxy Note 8
Game Asphalt 9
Date when the problem occurred 03/19/2020
Username /
Link to the page SterioBroker
Description I did not recive corona virus Rewards.Ferrari f12tdf 30x blueprintsMclaren p1 ×35 blueprintsViper Acr x30 blueprintsI would like to know if theres a way to be able to get them because since i for some reason didnt recive anything lime others did.I know theres a way to me to get the rewards since you do car giveaways and move accounts cloud to another cloud.

Has been almost a fcking month no response from anyone whats this customer care??????