no avatar

Raul Pop

Junior Member

Google Play (Android)
Posts

2

Hello,

I have atleast 5-10 tickets opened, some are recent (5 days ago, if you can call that recent) and others are a month old. Doesn't make any difference, the last reply i got from you was 2 weeks ago for a ticket opene at the Lotus Evija Special Event? For real?
Nickname: GoS_TriP211
ID: d358e7b
Ticket id: 20730471 and 20709377
no avatar

Robert_M_

Junior Member

Google Play (Android)
Posts

6

I havent received any reply from the customer Care! I have sent my message 34 days ago, peale help me. My Ticket ID is 20567643
User avatar

Captain Nemo74

Veteran

Windows PC
Posts

1258

A quick review of this months posts indicates Customer Care (like all other A9 Features) has become a Lottery. I have calculated the current (You Get Care) drop rate @ 5%. Your mileage may differ. :)
||
GAMELOFT'S MOTTO: "Buy or cry or die .......... the choice is yours!" ;)
no avatar

NY_Noman

Junior Member

Google Play (Android)
Posts

1

Re: No answer from Customer Care

Tue Jul 21, 2020 5:03 pm
Hey,I just install my game after some months and I login to Google account and Facebook account but my progress was reset,I havent received any reply from the customer Care! I have sent my message on 16 July 2020, peale help me. My Ticket number is: 20710885
no avatar

kka_18reg

Junior Member

Google Play (Android)
Posts

2

No answer on this ticket 20628715 since Jun 2020 and ids 20694597, 20724651.
GL, pls solve my problem!
no avatar

svundemo

Junior Member

Google Play (Android)
Posts

1

Sometimes even Google can help you get refund... Email Google Play customer care if you made a purchase through android phone.

I have been through such situation but for a different game where the customer support won't be able to help. Try the reach Google Play customer support team you may get the refund, I got such refund from Google..
One more thing don't waste money on such games... instead use a cracked version of **** if you can
no avatar

ms10b

Junior Member

Windows PC
Posts

10

ticket# 20739425
no avatar

myjobkill7

Junior Member

Google Play (Android)
Posts

5

20746485
I ate a ban without cheating every month, I am a person who regularly receives a legend card
User avatar

TeoFromGameloft

Community Manager

Apple (iOS)
Posts

2

Thanks guys, I pushed your tickets!

Mostafa and Robert_M_, I can't find a ticket with those IDs. Can you double check?

myjobkill7, your ticket is from earlier today. Please give it a bit of time before posting here!
no avatar

myjobkill7

Junior Member

Google Play (Android)
Posts

5

Look, I ate an unfair ban please check