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Wee Peng Ang

Junior Member

Google Play (Android)
Posts

2

Dear Mina/Andrei or any gameloft admin,

Can you give a respond and help with this issue?

Hi there,
I am posting this on behalf of a A9 clubmate (Player Id: 2d4899). He has file an issue on 18 Feb 2019 and the Ticket Id is 17764120. Besides the standard automated email reply, there has not been any reponse from any customer service officers. He has tried replying to that email but again no responses. We have seen other players' posting on similar issues being address in a couple of days but our clubmate has been waiting patiently for 6 weeks. Any help render to contact a customer service officer on his issue would be much appreciated.

Thank you.
no avatar

BuddyPhatz

Junior Member

Google Play (Android)
Posts

1

Contacted customer service and when selecting a game asphalt 9 wasn't on there to select but I'm having a problem when I scrolled through the shop I accidentally clicked on buy credits for tokens and it had no additional prompt and just spend my tokens that I've been saving...
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Vas22281

Junior Member

Google Play (Android)
Posts

14

Lost all the game progress Asphalt 9, contacted CC several time but got no response yet.
I have follow all the instruction they have mentioned in email to resolve issue but unfortunately no luck.
Sent then device Id as well they have suggested in automated email.
Tickets id -  18071645
Your ticket ID is 18051693.
It willl be great if any one update me.
Cheers.
User avatar

Mina_FromGameloft

Community Manager

Posts

422

Hey Vas22281 and Wee Peng Ang! I have sent a reminder to the Customer Care team!
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Vas22281

Junior Member

Google Play (Android)
Posts

14

Mina_FromGameloft wrote:
Hey Vas22281 and Wee Peng Ang! I have sent a reminder to the Customer Care team!

hi Mina. 
Thanks for your input, CC has been in touch and they have restore my game progress expect I lost my club.
Thanks for your help.
Cheers.
no avatar

D'EVIL

Junior Member

Google Play (Android)
Posts

1

its been more than 48 hours, my issue has not resolved yet...what the hell is going on...my scores are not getting added...when my issue will get resolved ???...when i'll start playing ???...my ticket number is 18141645...& my id id 6279db
User avatar

ImperialMAB

Member

Windows PC
Posts

46

no reply from CC team..Almost 8 days now.
My ticket id is 18086071.
User avatar

ImperialMAB

Member

Windows PC
Posts

46

[off-topic]
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RichardLagos

Junior Member

Google Play (Android)
Posts

9

Yo tampoco puedo sumar pts a mi club ni tampoco puedo buscar mas corredores en mp ayuda porfavor mi ID: 1331e4
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RichardLagos

Junior Member

Google Play (Android)
Posts

9

Hola ya llevo mas de 1 mes sin poder sumar pts a mi club y no emparejando en mp solicito ayuda porfavor ya es demaciado tiempo  mi ID es 1331e4