No answer from Customer Care-Post unansw...

[off-topic]

I have submitted necessery document for my age restriction issue 8 days ago. There is no reply since and the issue is not fixed. Please help.
My conversation ID: #287351

My conversation ID is   #221483.
Entry ID: 109856584

Conversation ID: #287668
Entry ID: 109916490

I have issues accessing my account after reinstallation.
I submitted this on Jan 10th and have not received a reply for almost 3 weeks.
I am a paying Legend Pass customer and have already missed out on several events in this time!

I've missed playing. It's been 3 weeks with no response from cc, here is my Conversation ID: #291158

I contacted customer care on 26th January but didn't get any reply yet. Please check ticket no. 109944918. It's urgent. My progress is lost.

Hello. I didn’t receive a response from customer service.
My Conversation ID: #238522

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Gameloft Customer Care
December 25, 2020, 12:44 +0000
Hello!

Thank you for the information provided.

I have analyzed the details of this situation and it seems to be beyond my ability as a customer service agent.

Therefore, I sent all the relevant parts to our technical department.

It may take them some time to study the problem and find the best solution, but for my part, I will definitely follow the process.

I appreciate your understanding.

Regards,
Ulyana
Gameloft Customer Care
December 23, 2020, 22:45 +0000
Hello!
Thank you for understanding.
I am reporting the following information about my progress:
- Played with correct progress for the last time on 12/18/2020,
system message problem when entering network races "opponents are not
found, please try again later. "
- Preceded by the following actions loss progress reinstall
programs and my combination of two accounts with the transition to the main progress
"B" (Facebook).
- No, I have not changed my device (Android platform - Alcatel IDOL5S)
- No, I didn't, but I was planning in-app purchases
kins012076@gmail.com
Thanks in advance for your reply.
Best regards, Sergei.
Gameloft Customer Care
December 23, 2020, 12:39 +0000
Hello!
Thanks for your letter.
We are very sorry that you have encountered such difficulties.
Please specify the following information about your lost progress:
When was the last time you played with correct progress before the problem arose?
- What actions preceded the loss of progress?
- Have you changed the device?
- If you made in-app purchases with real money, please include your email address associated with those purchases.
This information will help us in our search for progress.
Thanks in advance for your reply.
Yours faithfully,
Ulyana
Gameloft Customer Care

Conversation ID: #322907 I have been waiting for 10 days. I lost my progress and can't play the game at all. Please check the ticket. It's urgent.

Plase complite my transfer
Converation ID: #202957
Thanks

[off-topic]