no avatar

Anesthesia

Junior Member

Windows PC
Posts

1

Re:

Mon Aug 24, 2020 3:37 pm
Hello,

Same issue here. I've opended a customer care already.
Could you please help ?
ID : b4b538

Thank you !
User avatar

falluc

Junior Member

Windows PC
Posts

1

quando eu entrei pela primeira vez no asphalt 9 ele nao solicitou minha idade, agora quando eu tento entrar fala que eu nao tenho permisao por ser menor de idade alguem pode me ajudar? id:8e9a26  ;D
no avatar

RosySlendy

Junior Member

Windows PC
Posts

1

Re: Access Restriction

Sun Oct 25, 2020 8:28 pm
:'(  its been a long time now, but i can even play multiplayer, it always says access restriction,
what do i have to do? :'(

id: c0c08f

already contacted costumer care, i hope you help me.
and hope i dont cause any problems. :D
User avatar

Ella FromGameloft

Community Manager

Apple (iOS)
Posts

1

Hi, RosySlendy! If you submitted a ticket with CC and didn't get a reply, please tell me your ticket ID. Thanks! :D
no avatar

Umsss

Junior Member

Windows PC
Posts

1

Re: Access Restriction on Ashpalt 9

Sat Mar 06, 2021 3:09 pm
Same issue here
i have Access Restriction and i can't play mp and checking my club :>
i hope you help me and thank you <3.

here my ID: 586a93
no avatar

John122

Member

Windows PC
Posts

41

Location

USA

Re:

Mon Mar 08, 2021 2:52 am
The Age Confirmation screen was introduced in our games to comply with the changes to EU regulations.
I'll be happy to help you change the age you set when installing the game. However, please note that by requesting this change, you confirm that you are the owner of this device and Gameloft can't be held responsible for any future unwanted social interactions in this game.
Before making the change, I need to confirm your age. Please send me a copy of any valid ID card that shows your age. Any information you provide here is always strictly confidential.
I look forward to your reply.
Sincerely,
Valeria

Gameloft Customer Care


This is the response from Gameloft.
A Mind Is A Terrible Thing To Waste, Don't Preach, Teach
no avatar

54196742558

Junior Member

Windows PC
Posts

1

Re:

Thu Apr 15, 2021 3:16 pm
tam olarakhangi bağlantıya girmeliyiz
User avatar

Ella FromGameloft

Community Manager

Apple (iOS)
Posts

1

Hey! If you want to submit a ticket with Customer Care, please follow these steps: Settings -> Gameloft Connect -> Customer Care. I hope this helps! ^-^
no avatar

NAMAN AGRAWAL

Junior Member

Windows PC
Posts

1

Re: access restricted

Mon May 17, 2021 8:19 am
My id is= 04f9ddb
Plss fix it sir /maam..😢😢😢😢