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Mohamed Saiyan

Junior Member

Windows PC
Posts

2

Tokitomaster wrote:
Mohamed Saiyan wrote:
Hello everyone,

I have a problem in A9 that i can't play it.. As long as i open the game, a black screen appears with songs on then a blue mitsubishi car appears with some frames missing and it stays rotating and rotating forever. I can't play the game. I tried re-downloading the game and resetted it nothing happens.

My laptop specifications:

4GB Ram
Intel Core i3 2
.20GHz
Intel HD Graphics 3000

Please help me as i can't play it..!


Your system is not compatible for this game, in the windowes store A9 requires:  i3 3.3GHZ or above, 4 GB ram and intel graphics 4000 or above.


Nope bro. It's a common issue a lot of people having it in forums here and Gameloft is working on fixing it . Also if you open Asphalt 9 directory and open the graphics text. You will see the compatible cards . There was HD 3000 Intel . Which is Intel HD 3000..
 
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Medx64

Senior Member

Windows PC
Posts

153

theNurky wrote:
theNurky

Bro your device is supported, the game crashes just for some software incompatibilty or even unstability of the game itself. The game doesn't require necessarily 1GB of GPU that information is totally wrong.
So just report the problem to gameloft customer care and wait for and update that will fix it.
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kleb

Junior Member

Windows PC
Posts

1

The same happening with me If you take a look at brazilian windows store your will see so many comentaries about the same problem
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Papa Xsat

Junior Member

Windows PC
Posts

1

hi,

i confirm this bug and have the same on 2 pc.

first pc :
Win 10 18.03
GPU nvidia 1080ti 11gb
Intel xeon 4.3ghz
32gb ram
the win store say pc is ok for the game, install, ok, but game never start, crash at startup after gl logo, nothing on log's....

pc 2 :
Ubuntu 18.04,windows 10 running in virtualbox
GPU : Nvidia Quadro 6000 (2gb vram allowed for windows virtualbox)
CPU Intel xeon 4.2Ghz
RAM 16Gb
Store say pc not compatible but all new (lates't) games run perfectly on this config....
Forecing install same bug as the other pc...

I think it's a bug with high level nvidia cards compatibility because the game work on my others pc's with more "simple" gpu...

Best Regards,

PapaXsat.
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Mencotton

Junior Member

Windows PC
Posts

7

I'm also happened this crash.
The logo appears for moments. But app doesn't work.
Asphalt8 worked without any problem.

My PC specs
OS: Win10 64bit Pro 1803
CPU: i5 M460
RAM: 4GB

Event View says the following.(I'm a Japanese. So logs are Japanese letters. Sorry.)

障害が発生しているアプリケーション名: Asphalt9_w10_x86_rtl.exe、バージョン: 0.0.0.0、タイム スタンプ: 0x5b55d2fa
障害が発生しているモジュール名: VCRUNTIME140_APP.dll、バージョン: 14.11.25426.0、タイム スタンプ: 0x595096a6
例外コード: 0xc0000005
障害オフセット: 0x0000d1e3
障害が発生しているプロセス ID: 0x14a0
障害が発生しているアプリケーションの開始時刻: 0x01d42d86e28b3183
障害が発生しているアプリケーション パス: C:\Program Files\WindowsApps\A278AB0D.Asphalt9_1.0.201.2_x86__h6adky7gbf63m\Asphalt9_w10_x86_rtl.exe
障害が発生しているモジュール パス: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.25426.0_x86__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
レポート ID: ab9c4201-b71a-4ff7-94aa-0e24a4a5db58
障害が発生しているパッケージの完全な名前: A278AB0D.Asphalt9_1.0.201.2_x86__h6adky7gbf63m
障害が発生しているパッケージに関連するアプリケーション ID: App
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Fabien FromGameloft

Community Manager

Posts

1669

Thanks for the reports, we are investigating.
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Mencotton

Junior Member

Windows PC
Posts

7

@theNurky Thanks for your report. Gameloft noticed this issue. I hope Gameloft fix it early.

Anyway, I found another issue.
Asphalt9's starting is failed. So I tried to play other app. (Microsoft Solitaire Collection)
But, this starting is failed as Asphalt9.
Is there people who has the same problem?
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Fabrizio_Corti

Junior Member

Windows PC
Posts

25

i have the same problem.
When i run i see the logo but after crash. This is my PC

OS
Windows 10 PRO - Version 1709 (build SO 16299.461)CPUIntel Core i7 840QM @ 1.87GHz  RAM16,0GB Dual-Channel DDR3 @ 665MHz (8-8-8-23) GraphicsDELL ST2220L (1920x1080@60Hz)1024MB NVIDIA Quadro FX 1800M (Dell)
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MininuMudoTM

Senior Member

Google Play (Android)
Posts

123

My game shows up Gameloft logo, screen goes black, then crashes. ALWAYS. Fix this as soon as possible, because I want to check A9 on Windows 10!
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Mencotton

Junior Member

Windows PC
Posts

7

Deleted.