User avatar

Medx64

Senior Member

Windows PC
Posts

153

I tried reinstalling the game, resetting the game, reinstalling 2 different vrsions of Windows 10 and still the game crashing everytime at start after showing GL logo. (happening only for A9, all apps and games are running perfectly)
User avatar

Divine_Arsus

Junior Member

Windows PC
Posts

3

I'm also having the same issue. I suppose no fix has been made available for it yet.
no avatar

Mohamed Saiyan

Junior Member

Windows PC
Posts

2

Hello everyone,

I have a problem in A9 that i can't play it.. As long as i open the game, a black screen appears with songs on then a blue mitsubishi car appears with some frames missing and it stays rotating and rotating forever. I can't play the game. I tried re-downloading the game and resetted it nothing happens.

My laptop specifications:

4GB Ram
Intel Core i3 2
.20GHz
Intel HD Graphics 3000

Please help me as i can't play it..!
User avatar

Timmr

Veteran

Windows PC
Posts

512

Also have the same problem. Either bug in program or technical incompatibility
"I don't need any Vulcan or Apollo while I have my Dodge Dart !!!"
(actually, I now own both the Apollo & Vulcan, so I guess I will say goodbye to my Dodge Dart)
no avatar

Tokitomaster

Junior Member

Windows PC
Posts

22

Mohamed Saiyan wrote:
Hello everyone,

I have a problem in A9 that i can't play it.. As long as i open the game, a black screen appears with songs on then a blue mitsubishi car appears with some frames missing and it stays rotating and rotating forever. I can't play the game. I tried re-downloading the game and resetted it nothing happens.

My laptop specifications:

4GB Ram
Intel Core i3 2
.20GHz
Intel HD Graphics 3000

Please help me as i can't play it..!


Your system is not compatible for this game, in the windowes store A9 requires:  i3 3.3GHZ or above, 4 GB ram and intel graphics 4000 or above.
no avatar

Tokitomaster

Junior Member

Windows PC
Posts

22

theNurky wrote:
My Specifications:
Lenovo Thinkpad T410s -Nvidia Quadro NVS 3100m (512MB DDR3, DirectX 10.1[Pixel Shader 4.1], Latest Driver)Intel i5 540 M 2.53GHz (Limited to 1.20GHz to stop overheating and throttling)4GB RAM out of 8GB (1334MHz, SODIMM)128GB SSD

 In Event Log I'm present with nice information:
Faulting application name: Asphalt9_w10_x86_rtl.exe, version: 0.0.0.0, time stamp: 0x5b55d2faFaulting module name: nvwgf2um.dll, version: 21.21.13.4201, time stamp: 0x5829879dException code: 0xc0000005Fault offset: 0x00206f56Faulting process id: 0x237cFaulting application start time: 0x01d426abb66948e7Faulting application path: C:\Program Files\WindowsApps\A278AB0D.Asphalt9_1.0.201.2_x86__h6adky7gbf63m\Asphalt9_w10_x86_rtl.exeFaulting module path: C:\WINDOWS\SYSTEM32\nvwgf2um.dllReport Id: 0bf5bab3-a735-4a9f-9939-261251746f29Faulting package full name: A278AB0D.Asphalt9_1.0.201.2_x86__h6adky7gbf63mFaulting package-relative application ID: App

 I have tried re-installing Nvidia drivers several times, but first of all I tried the latest one, though any of the previous states that I encounteredhave not changed after everything I did, I tried 4 versions of the drivers, the first being the latest, yet again; nothing worked. Also I can get a in-game cursor by switching to fullscreen when the Gameloft logo disappears, but as some of the users in the topic said they hear a soundsand such, I hear nothing. I can get the red cursor thingy in-game but after 5-10 seconds of that, the game seems to call ExitProcess as it encountered aproblem with the binary in the system directory, causing the process to quit without on-display errors or alerts, or anything similar to that actually. The main issue it presents here is "nvwgf2um.dll" which is a Nvidia Driver's file. And I tried switching to Intel HD 3000 in my BIOS but that didn't donothing, Like the GPU wasn't the actual issue, but the game binary itself... I believe Gameloft Coders put a lot of effort into fixing these issues, and nosoftware is ever perfect, indeed. But I believe more investigation should be put into issues like these so that people with similar hardware don't encountersuch issues ever again. I can put a entire Event Log information if the team requires it. Thanks.

Hi, your system is old for this game and your gpu is no support to play, actually requires a 1GB  a least of video card.
no avatar

RacerzBR

Junior Member

Windows PC
Posts

5

Soo. . . i installed it a few moments ago and after playing 5 races (or at least tryed to play 5 races) i was amazed to a huge ammount of crashes from the game, it would be ok if the game didn´t had this annoying fuel system, making me lose all of my fuel before even finish a race because the game keeps crashing in the middle of the race, and in all honesty, Gameloft, thats kinda dissapointing.

PC Specs:
CPU: Intel Core I3
RAM: 4GB
GPU: Intel HD Graphics 4000

P.S: Runs a8 on high w no problems
no avatar

Tokitomaster

Junior Member

Windows PC
Posts

22

RacerzBR wrote:
Soo. . . i installed it a few moments ago and after playing 5 races (or at least tryed to play 5 races) i was amazed to a huge ammount of crashes from the game, it would be ok if the game didn´t had this annoying fuel system, making me lose all of my fuel before even finish a race because the game keeps crashing in the middle of the race, and in all honesty, Gameloft, thats kinda dissapointing.

PC Specs:
CPU: Intel Core I3
RAM: 4GB
GPU: Intel HD Graphics 4000

P.S: Runs a8 on high w no problems

Do you have any message for this app crash?
no avatar

RacerzBR

Junior Member

Windows PC
Posts

5

Tokitomaster wrote:
RacerzBR wrote:
Soo. . . i installed it a few moments ago and after playing 5 races (or at least tryed to play 5 races) i was amazed to a huge ammount of crashes from the game, it would be ok if the game didn´t had this annoying fuel system, making me lose all of my fuel before even finish a race because the game keeps crashing in the middle of the race, and in all honesty, Gameloft, thats kinda dissapointing.

PC Specs:
CPU: Intel Core I3
RAM: 4GB
GPU: Intel HD Graphics 4000

P.S: Runs a8 on high w no problems

Do you have any message for this app crash?
 

Nope. The game just freezes suddently and then crashes
User avatar

Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

Game always crashes at start - Windows 10

Mon Jul 30, 2018 11:45 am
Hello everyone, thank you for bringing this info to our attention. :) If you haven't reported this to the Customer Care team yet, we strongly recommend that you please do so through the in-game button. This way the game team will be able to make further investigations into this matter.

Regards,
Andrei