no avatar

RacerzBR

Junior Member

Windows PC
Posts

5

Tokitomaster wrote:
RacerzBR wrote:
Soo. . . i installed it a few moments ago and after playing 5 races (or at least tryed to play 5 races) i was amazed to a huge ammount of crashes from the game, it would be ok if the game didn´t had this annoying fuel system, making me lose all of my fuel before even finish a race because the game keeps crashing in the middle of the race, and in all honesty, Gameloft, thats kinda dissapointing.

PC Specs:
CPU: Intel Core I3
RAM: 4GB
GPU: Intel HD Graphics 4000

P.S: Runs a8 on high w no problems

Do you have any message for this app crash?
 

Nope. The game just freezes suddently and then crashes
User avatar

Andrei FromGameloft

Retired Community Manager

Windows PC
Posts

15

Game always crashes at start - Windows 10

Mon Jul 30, 2018 11:45 am
Hello everyone, thank you for bringing this info to our attention. :) If you haven't reported this to the Customer Care team yet, we strongly recommend that you please do so through the in-game button. This way the game team will be able to make further investigations into this matter.

Regards,
Andrei
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theNurky

Junior Member

Windows PC
Posts

17

I still don't understand why would such company limit the game to minimal 1GB Video Card memory usage.
From when did Mobile games require 1GB Video Card memory? I don't think Android phones even have that much graphics memory at all, and still run the game pretty fine...

Just Gameloft allow people to change the graphics outside the game, add something like Asphalt 9: Configuration Settings or something so that people can at least run the game... I can't run Asphalt 9? But I can play GTA 5 at 30-35 FPS? How so?

I can run Asphalt 8 at maximum, definitely above 60 FPS and I can't play Asphalt 9? I'm not that rich to afford a PC that's somewhat good with hardware but man... I was hyped for this game, I didn't expect it to be this much bad. First issue is with driver, the second issue is with vcruntime140_app.dll? What is going on? Patch your game and make the limitations lower, you have the best games on the Google Play and Microsoft Store and yet you give your players such non-sense things that just makes everyone mad and want to destroy their devices.

- Remove hardware limitations and allow the game to start even if minimum hardware specifications are not met.
- Allow players to change graphics settings outside the game.
- Add ability to play career offline, if user is online check all the values to be sure that user is not hacking/modding the game.

Just please... People want to play this game so much, Intel HD 3000 can handle this game, I know it can so don't add limitations that make no sense...

If phones can run this game fine, why wouldn't my PC with 512MB video card memory?
It literally makes zero sense.
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Mohamed Saiyan

Junior Member

Windows PC
Posts

2

Tokitomaster wrote:
Mohamed Saiyan wrote:
Hello everyone,

I have a problem in A9 that i can't play it.. As long as i open the game, a black screen appears with songs on then a blue mitsubishi car appears with some frames missing and it stays rotating and rotating forever. I can't play the game. I tried re-downloading the game and resetted it nothing happens.

My laptop specifications:

4GB Ram
Intel Core i3 2
.20GHz
Intel HD Graphics 3000

Please help me as i can't play it..!


Your system is not compatible for this game, in the windowes store A9 requires:  i3 3.3GHZ or above, 4 GB ram and intel graphics 4000 or above.


Nope bro. It's a common issue a lot of people having it in forums here and Gameloft is working on fixing it . Also if you open Asphalt 9 directory and open the graphics text. You will see the compatible cards . There was HD 3000 Intel . Which is Intel HD 3000..
 
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theNurky

Junior Member

Windows PC
Posts

17

Mohamed Saiyan wrote:
Tokitomaster wrote:
Mohamed Saiyan wrote:
Hello everyone,

I have a problem in A9 that i can't play it.. As long as i open the game, a black screen appears with songs on then a blue mitsubishi car appears with some frames missing and it stays rotating and rotating forever. I can't play the game. I tried re-downloading the game and resetted it nothing happens.

My laptop specifications:

4GB Ram
Intel Core i3 2
.20GHz
Intel HD Graphics 3000

Please help me as i can't play it..!


Your system is not compatible for this game, in the windowes store A9 requires:  i3 3.3GHZ or above, 4 GB ram and intel graphics 4000 or above.


Nope bro. It's a common issue a lot of people having it in forums here and Gameloft is working on fixing it . Also if you open Asphalt 9 directory and open the graphics text. You will see the compatible cards . There was HD 3000 Intel . Which is Intel HD 3000..

 


Exactly bro!
User avatar

Medx64

Senior Member

Windows PC
Posts

153

theNurky wrote:
theNurky

Bro your device is supported, the game crashes just for some software incompatibilty or even unstability of the game itself. The game doesn't require necessarily 1GB of GPU that information is totally wrong.
So just report the problem to gameloft customer care and wait for and update that will fix it.
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theNurky

Junior Member

Windows PC
Posts

17

Medx64 wrote:
theNurky wrote:
theNurky

Bro your device is supported, the game crashes just for some software incompatibilty or even unstability of the game itself. The game doesn't require necessarily 1GB of GPU that information is totally wrong.
So just report the problem to gameloft customer care and wait for and update that will fix it.

First thing I thought was my GPU wasn't supported but I knew it couldn't be that at all. So I checked into event log and the issue was clearly caused by the game.. I just can't wait for Gameloft to fix this issue so that I can play this game.
Thanks on the info!
no avatar

kleb

Junior Member

Windows PC
Posts

1

The same happening with me If you take a look at brazilian windows store your will see so many comentaries about the same problem
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Papa Xsat

Junior Member

Windows PC
Posts

1

hi,

i confirm this bug and have the same on 2 pc.

first pc :
Win 10 18.03
GPU nvidia 1080ti 11gb
Intel xeon 4.3ghz
32gb ram
the win store say pc is ok for the game, install, ok, but game never start, crash at startup after gl logo, nothing on log's....

pc 2 :
Ubuntu 18.04,windows 10 running in virtualbox
GPU : Nvidia Quadro 6000 (2gb vram allowed for windows virtualbox)
CPU Intel xeon 4.2Ghz
RAM 16Gb
Store say pc not compatible but all new (lates't) games run perfectly on this config....
Forecing install same bug as the other pc...

I think it's a bug with high level nvidia cards compatibility because the game work on my others pc's with more "simple" gpu...

Best Regards,

PapaXsat.
User avatar

Mencotton

Junior Member

Windows PC
Posts

7

I'm also happened this crash.
The logo appears for moments. But app doesn't work.
Asphalt8 worked without any problem.

My PC specs
OS: Win10 64bit Pro 1803
CPU: i5 M460
RAM: 4GB

Event View says the following.(I'm a Japanese. So logs are Japanese letters. Sorry.)

障害が発生しているアプリケーション名: Asphalt9_w10_x86_rtl.exe、バージョン: 0.0.0.0、タイム スタンプ: 0x5b55d2fa
障害が発生しているモジュール名: VCRUNTIME140_APP.dll、バージョン: 14.11.25426.0、タイム スタンプ: 0x595096a6
例外コード: 0xc0000005
障害オフセット: 0x0000d1e3
障害が発生しているプロセス ID: 0x14a0
障害が発生しているアプリケーションの開始時刻: 0x01d42d86e28b3183
障害が発生しているアプリケーション パス: C:\Program Files\WindowsApps\A278AB0D.Asphalt9_1.0.201.2_x86__h6adky7gbf63m\Asphalt9_w10_x86_rtl.exe
障害が発生しているモジュール パス: C:\Program Files\WindowsApps\Microsoft.VCLibs.140.00_14.0.25426.0_x86__8wekyb3d8bbwe\VCRUNTIME140_APP.dll
レポート ID: ab9c4201-b71a-4ff7-94aa-0e24a4a5db58
障害が発生しているパッケージの完全な名前: A278AB0D.Asphalt9_1.0.201.2_x86__h6adky7gbf63m
障害が発生しているパッケージに関連するアプリケーション ID: App