Hi there, I have submitted my problem to the support center of asphalt 9 legends like 2 weeks ago where I have explained to them that every time I purchase of my own money a packet, the game crash, taking my money without giving me the prize. Additionally sometimes the game said to me you have won these cards but never added to my collection. the support team hasn't replied, although i have sent the same query through another device having the same account, and my query was cancelled somehow, and i am still waiting.No idea which is my ticket as It didn't gave me one and doesn't show it either.
