no avatar

Kyle778

Junior Member

Apple (iOS)
Posts

2

I’ve been banned for no reason

Mon Feb 18, 2019 8:29 pm
Hi this Kyle just want to know how to be unbanned for some reason I’ve been banned I never did anything just played blitz brigade that’s all, I never hacked or cheated and out of no where I get banned
User avatar

Shinaura

Senior Member

Google Play (Android)
Posts

123

Hi Kyle, you need to contact customer service.

I provided a response with additional details to another player yesterday.  You can check out that post here:
/viewtopic.php?f=2286&t=674770
:! It's been too long:   https://forum.gameloft.com//viewtopic.php?f=1435&t=621543
no avatar

Kyle778

Junior Member

Apple (iOS)
Posts

2

Thanks
no avatar

Jett mett

Junior Member

Google Play (Android)
Posts

2

How do I submit a ticket
no avatar

Jett mett

Junior Member

Google Play (Android)
Posts

2

Soo I've been banned and got no clue how to submit a ticket help? I haven't don't anything I legit just re-downloaded the game after years
User avatar

Shinaura

Senior Member

Google Play (Android)
Posts

123

Hello, Jett mett.  I also remember the reporting process to be a little confusing, but I could not remember the steps.  Fortunately, a Youtuber has posted a video of the steps.  Because the directions are not in English, I have provided additional details of the steps below.  I recommend watching both the video and using the steps.
https://www.youtube.com/watch?v=oqwyxSlewy8

Step 1:  Select customer care from the suspicious activity screen.  Your browser will open.
Step 2:  Scroll down then click "show more games".  Select "Blitz Brigade".
Step 3:  Scroll down to the bottom of the next page and select the text that means "I did not receive an answer for my question".
Step 4:  Choose to message customer care.  (Do not choose to receive help from the community.)
Step 5:  Fill out all the mandatory information on the next page and submit your request.

Much thanks goes to TREM URBANO YT for posting the video.  I hope that it is alright to share the video here.  Thank you again for the video.
:! It's been too long:   https://forum.gameloft.com//viewtopic.php?f=1435&t=621543
no avatar

Mohd yasir

Junior Member

Google Play (Android)
Posts

1

Re: “I’ve been banned!” -

Mon Mar 18, 2019 2:42 pm
I got banned unfairly I don't know why I just bought the elite pack and got banned I want my account back or the money sir my account is th3plan.shoot@gmail.com