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Problem with China game server

Moderators: MVP, Moderator, Dev Team

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redid

Junior Member

Windows PC
Posts

9

Problem with China game server

Sat Nov 17, 2018 10:41 am
The server is unstable.Sometimes the game can be successful loaded,sometimes not.when I load the game,it keeps connecting.Then it shows error connection.Both the PC and the mobile playform have the same problem.Please fix the server as soon as possible.
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leafsweeper

Junior Member

Apple (iOS)
Posts

15

Re: Problem with China game server

Sat Nov 17, 2018 4:18 pm
That's right. We all encounter this error at this moment.
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redid

Junior Member

Windows PC
Posts

9

Re: Problem with China game server

Sun Nov 18, 2018 3:48 am
It's ok now.
User avatar

AlexYs FromGameloft

Community Manager

Posts

7306

Problem with China game server

Mon Nov 19, 2018 3:56 pm
Hello, glad to hear that the issue is no longer happening. Btw, if this problem surfaces again, please don't forget to open trouble tickets with Customer Care as well. The info you provide to Customer Care can be very valuable for the subsequent investigation. Best regards.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.