My GF has an steam account that she let a friend play while she was playing on Microsoft Store, but her friend used hacks there and got a 14-day ban. We noticed that as he said he would not play on that account anymore. Every time she opens the game the same message shows up saying "this acount was banned for 14 days and if hacking continues will be banned forever", but we are waiting more than 14 days now and the account simply don't recover. She have sent a message to customer care to solve the ban but no reply (protocol: 17021918).
She just wanted to switch her account from MS Store to Steam, since the performance there is way better, but she can't because she can't even reach the main menu because of an eternal 14-day ban...
