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14-day ban lasting forever

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Grisson

Senior Member

Windows PC
Posts

141

Location

Brasil

Join Date: Sat Sep 30, 2017 2:51 am

14-day ban lasting forever

Sat Nov 10, 2018 5:17 pm
My GF has an steam account that she let a friend play while she was playing on Microsoft Store, but her friend used hacks there and got a 14-day ban. We noticed that as he said he would not play on that account anymore. Every time she opens the game the same message shows up saying "this acount was banned for 14 days and if hacking continues will be banned forever", but we are waiting more than 14 days now and the account simply don't recover. She have sent a message to customer care to solve the ban but no reply (protocol: 17021918).

She just wanted to switch her account from MS Store to Steam, since the performance there is way better, but she can't because she can't even reach the main menu because of an eternal 14-day ban...
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AlexYs FromGameloft

Community Manager

Posts

7306

14-day ban lasting forever

Tue Nov 13, 2018 3:06 pm
Hello, I've asked BR Customer Care to take a look at your GF's case. They should contact her shortly via emai. Best regards.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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DamiselaVivi

Junior Member

Windows PC
Posts

2

Location

Brasil

Re: 14-day ban lasting forever

Sat Nov 17, 2018 5:11 am
I did not receive anything yet...
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AlexYs FromGameloft

Community Manager

Posts

7306

14-day ban lasting forever

Mon Nov 19, 2018 3:36 pm
Hey DamiselaVivi, I've sent them a reminder regarding your pending case. Thanks for being patient.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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DamiselaVivi

Junior Member

Windows PC
Posts

2

Location

Brasil

Re: 14-day ban lasting forever

Thu Nov 22, 2018 1:48 am
Thank you, I'll wait.
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AlexYs FromGameloft

Community Manager

Posts

7306

14-day ban lasting forever

Fri Nov 23, 2018 11:46 am
No worries. Btw, a customer care agent has provided a resolution for your case on Nov 20. Best regards.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.