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Progress Lost? [READ HERE]

Moderators: MVP, Moderator, Dev Team

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MiddlingBox901

Junior Member

Windows PC
Posts

1

Re: Progress Lost? [READ HERE]

Mon Jun 25, 2018 10:38 am
Hello. Yesterday I played MCV and everything worked normal. But today I lost my progress everything was reset to the beginning. My ticket ID is 16144763. My username is MiddlingBox901. I am 23rd level with 900/2,300 XP. I am in Gold League with three stars. I have all agents except CUB. I really worked hard to get that progress. Please solve my problem as soon as possible.

Best Regards
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AlexYs FromGameloft

Community Manager

Posts

7292

Progress Lost? [READ HERE]

Tue Jun 26, 2018 10:17 am
@Batistuta Please follow the instructions found in this sticky thread so our support agents can be able to help you recover your lost progress: viewtopic.php?f=2212&t=473387

@MiddlingBox901 Our Customer Care team should contact you in a timely fashion (the average response time is around 12 to 72 hours). Thanks for being patient.
Community Support Manager @ DML / MLP
Please note that unsolicited private messages sent to me won't be answered.
Please use the appropriate sections of the forums or the Customer Care website.
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BadP

Junior Member

Windows PC
Posts

8

Re: Progress Lost? [READ HERE]

Thu Jun 28, 2018 5:03 pm
I want to go on steam, will I lost my progress even if I try to contact customer care?
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Asan Asanoff

Junior Member

Google Play (Android)
Posts

1

Re: Progress Lost? [READ HERE]

Sat Jun 30, 2018 3:45 pm
16219495
  
Hi. I cant connect to my account by facebook and its connecting to another account. My account name is: Ghost77 25 level
Mail: 1995.asanov@gmail.com
Facebook: facebook.com/asanov.56
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regalag

Junior Member

Windows PC
Posts

7

Re: Progress Lost? [READ HERE]

Sat Jun 30, 2018 6:07 pm
i lost my progress too i know it takes about 30 days for them to fix things sometimes longer not a 2 day response ive been playing their games for years customer service isnt a strong point i hate giving money then i cant even play but as if they care they got the money
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regalag

Junior Member

Windows PC
Posts

7

Re: Progress Lost? [READ HERE]

Sun Jul 01, 2018 3:38 pm
ticket id 16180999 its been 4 days no reply yet gosh i hate wasting money
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dannychuks10

Junior Member

Google Play (Android)
Posts

4

Re: Progress Lost? [READ HERE]

Wed Jul 04, 2018 12:35 pm
Please I lost my progress complained to them with ticket number #LMT-12949-894. I beg of you help me speed this ticket up as I have spent real money on this game thanks so much Daniel.
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sweatergawd

Junior Member

Apple (iOS)
Posts

1

Re: Progress Lost? [READ HERE]

Sat Jul 07, 2018 1:35 am
Track ID: 16262745
 spent 9.99 on the Knox’s Boxes bundles... I lost everything I got from the crates. All 20 of them. I got Cub and Ronen and a lot of upgrades and upgrade tokens. I lost all of that. This is the second time I’ve lost items right after getting them, the difference this time however is that I spent money on the game, and now it’s a little aggravating that I straight lost money.
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Void113

Junior Member

Apple (iOS)
Posts

1

Re: Progress Lost? [READ HERE]

Sat Jul 07, 2018 12:15 pm
16250399
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HardyZzT

Junior Member

Google Play (Android)
Posts

2

Re: Progress Lost? [READ HERE]

Fri Jul 13, 2018 4:58 am
Ticket ID 16299802.
I m lvl 36 player in-game name "Lucifer". Please speed up my restore process.