Have you encountered an issue or bug while playing? Let us know over here!

MCV Error Code

Moderators: MVP, Moderator, Dev Team

no avatar

NatalieRath

Junior Member

Posts

8

MCV Error Code

Sat May 20, 2017 4:17 pm
I am an android user on the phone that's compatible and I been getting this error code (f12f). Can someone please help?

I'm Malaysian and my device is in the list of supported device. So why do I keep getting the error that says my region is not supported yet even though the recent patch says otherwise?
User avatar

Haruki_Gameloft

Retired Community Manager

Posts

231

Re: MCV Error Code

Tue May 23, 2017 5:10 pm
Hey there NatalieRath,

I am assuming that you are NOT using a VPN here, right? If you are from Malaysia and using a supported device, you should be able to play the game normally. Can you send us over a screenshot of the error and let us know if the problem continues? Thanks!
Community Manager for Modern Combat Versus
Location: Montreal

Modern Combat Versus FAQ: http://support.gameloft.com/OnlineAndSocial/showSelection/697/​
no avatar

NatalieRath

Junior Member

Posts

8

Re: MCV Error Code

Wed May 24, 2017 8:25 am
I been getting this error for the past few days and I can't even bloody upload the very nice flower (Edit: no insults please.) photo since the entity is too big when the photo is only less 1.5 mb.

Even the forum is a big mess. Anyways just to clarify again.

I am Malaysian and my phone is supported. The error code is a1dd. And it mentions about the game not being in my region. I tried both an iPhone 7 and S7 edge. Both giving the same issue. So please do help.
User avatar

Haruki_Gameloft

Retired Community Manager

Posts

231

Re: MCV Error Code

Wed May 24, 2017 10:31 pm
Hey there NatalieRath,

I am very sorry you are experiencing this at the moment. Could you please send a ticket to our customer support team? You can add your screenshots to the ticket directly
http://support.gameloft.com/OnlineAndSocial/showSelection/697/

Thanks a lot!
Community Manager for Modern Combat Versus
Location: Montreal

Modern Combat Versus FAQ: http://support.gameloft.com/OnlineAndSocial/showSelection/697/​
no avatar

NatalieRath

Junior Member

Posts

8

Re: MCV Error Code

Thu May 25, 2017 3:41 pm
I can't even submit a customer support ticket. It doesn't let me submit after I finish the captcha. And my phone won't even let me reply to this thread. I got the same error code A1DD. If you want I can type it out here. Because it won't let me attach any photos at all.
User avatar

Haruki_Gameloft

Retired Community Manager

Posts

231

Re: MCV Error Code

Fri May 26, 2017 2:38 pm
Hey there,

if you could write here the error code, that'd be very helpful indeed.
On a side note, we are aware of some current crashes and working to fix them in future updates.

Cheers!
Community Manager for Modern Combat Versus
Location: Montreal

Modern Combat Versus FAQ: http://support.gameloft.com/OnlineAndSocial/showSelection/697/​
no avatar

NatalieRath

Junior Member

Posts

8

Re: MCV Error Code

Sat May 27, 2017 12:13 pm
I been writing the error code in my posts... I will write it more clearly for you.

Error codes so far:
a1dd
f12f
no avatar

NatalieRath

Junior Member

Posts

8

Re: MCV Error Code

Wed May 31, 2017 10:35 am
Umm hello? I wrote the error codes. Please do help.