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How to contact Support?

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Haruki_Gameloft

Retired Community Manager

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231

How to contact Support?

Wed Apr 19, 2017 7:41 pm
Hey there,

If you are encountering a problem inside the game, the best thing you can do is to contact our Customer Care team. There are two different ways you can do this:

++ Inside the game
This is the best option by far as it allows our team to react and assist you faster. In order to submit a ticket inside the game, you only need to:

1. Tap on the "Settings" button while at the lobby (next to the "Inbox" button).
2. Select the "Customer Care" button at the bottom and read the Known Issues & FAQ section. If the answer to your question is not provided, you will need to contact an agent.
3. Scroll to the bottom and tap the "My problem is not listed as a known issue" button.
4. Fill out the form with as much information as possible and hit the "Send" button.
Note: This may NOT send your ticket yet.
5. If a new "Knowledgebase Articles" page loads, please read through the content to see if your issue is answered.
6. To actually submit your ticket, please scroll to the bottom of the page and tap the "This didn't help. My problem was not listed" button. This will complete the process.
7. You should then get a confirmation that the ticket was sent and an automatic message will be delivered to your email. Please note that this automatic message could already give you the solution to your problem so please read it carefully.
    
++ Through our Customer Care web portal
If you cannot access the game whatsoever, do not hesitate to contact our Customer Support Team on your phone or computer by accessing https://support.gameloft.com/contactus?igagame=MVWU&verify=yes

Our Customer Care team usually replies within 12 to 72 hours. However, it might take up to 7 days if our Customer Care team has received a lot of messages; note that this rarely happens. We know that it might feel long, but please keep patient; we are doing our best to solve your issue as fast as possible.
Community Manager for Modern Combat Versus
Location: Montreal

Modern Combat Versus FAQ: http://support.gameloft.com/OnlineAndSocial/showSelection/697/​