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Can't open the game on PC

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Grisson

Senior Member

Windows PC
Posts

139

Location

Brasil

Join Date: Sat Sep 30, 2017 2:51 am

Can't open the game on PC

Fri Aug 09, 2019 12:31 am
Hello guys! I was on a trip and decided to update MCVS (1.13) to play on Android while I was out. When I got back home, decided to keep up my progress on the PC, but the game was on update 1.12, and said I couldn't play unless I update the game... But there's no update on PC... Is there any date for this update be released on PC as well?

ps: Also, mastery and career progress are not updating on Android...
MCVs and MC5 and Steam GameTag: [ DS ] Grisson  p)
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Thief dark

Junior Member

Windows PC
Posts

2

Re: Can't open the game on PC

Fri Aug 09, 2019 4:41 am
Same problem for me. Plz hurry up with the patch to back to play on my PC
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Thief dark

Junior Member

Windows PC
Posts

2

Re: Can't open the game on PC

Fri Aug 09, 2019 4:51 am
Same problem for me , I can't play in my PC anymore
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Edson F Barna

Junior Member

Windows PC
Posts

1

Re: Can't open the game on PC

Sun Aug 11, 2019 5:29 am
Same problem for me... This update is terrible.
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Vengeful Mori

Junior Member

Windows PC
Posts

1

Re: Can't open the game on PC

Mon Aug 12, 2019 10:31 am
I also faced this problem. Are there any possibilities to solve it?
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Antoine LoObs

Junior Member

Windows PC
Posts

2

Re: Can't open the game on PC

Wed Aug 28, 2019 9:17 am
Same problem for me. I installed the application on my IOS tablet during my holidays so I could continue playing on a different device than my PC, but since I have an error message that appears at the launch of the game:

"Please update the game. A conflict could occur if both devices do not have the same version."

Unfortunately, no updates are available on any device.

If the problem can not be solved, please refund my in-app purchases.
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Lina FromGameloft

Community Manager

Windows PC
Posts

7

Can't open the game on PC

Wed Aug 28, 2019 11:16 am
Hey Antoine,

Please use your in-game button and contact Customer Care. Don't worry, it should be fixable. :)
You can come back to this thread once you have sent your message and received a ticket ID. I bet I can speed the process up if I get that ID. :)

Cheers! ✌️
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Antoine LoObs

Junior Member

Windows PC
Posts

2

Re: Can't open the game on PC

Wed Aug 28, 2019 3:11 pm
thank you for your reply, but,

I have already made a request from my personal space gameloft, but the only answer I got is that the recovery of account on another device can be done through facebook.

It is precisely by connecting to facebook to recover my profile on another device that the problem appeared.

On the other hand, I can not connect to the game anymore, so I can not access the customer service button as you advise me.

My ID: #41898

Cheers.
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Clement J.T

Junior Member

Windows PC
Posts

1

Re: Can't open the game on PC

Thu Sep 19, 2019 2:36 pm
Yeah, the same problem for me too. I can't play on my pc because the different version of the game on my pc and phone (1.13.6). Please fix this
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Sourav Dutta

Junior Member

Windows PC
Posts

1

Re: Can't open the game on PC

Sat Nov 09, 2019 7:17 am
 I can't play on my pc because the different version of the game on my pc and phone (1.13.6). Please fix this.