I find it weird that the only way to obtain agents is to go RNG with loot crates and it’s frustrating if you’re down to the last two/one heroic agent and the only way to level up is to obtain agents and upgrading them.
There should be another way to obtain them using one of the game’s currency. Tokens perhaps? It could go as high as 1000 tokens for heroic ones i dont care. As long as leveling up is not purely RNG based. Thanks.