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fec319gf

Member

Windows PC
Posts

30

Hi

For some reason my game has restarted from scratch,  I was playing as "fec319gf - SUNSHINE"   But when I start the game now it has new ID fd0g3hdd. 

Help A.
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SnipeyMcSniperFace

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Google Play (Android)
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2895

Player name: SnipeyMcSniperFace / DT: a78d2d5b / Android / Server: APA / Been playing SF since UPD6 (Aug 2016) & every day since Nov 2016 / I'm a Gameloft customer not employee / I find unannounced SF changes annoying.

In April
 2021, Gameloft announced their intention to close these forums by June 2021: I am *extremely* disappointed by this news. I hope Gameloft invests in improved communication with players *in the game* itself now this forum is closing.
 
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fec319gf

Member

Windows PC
Posts

30

Hi
Any new on this
Regards A.
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SnipeyMcSniperFace

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Google Play (Android)
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2895

fec319gf wrote:
Hi
Any new on this
Regards A.


Did you submit the issue to customer service? If yes, did you get an automated response?

They should (eventually) answer you via email.
Player name: SnipeyMcSniperFace / DT: a78d2d5b / Android / Server: APA / Been playing SF since UPD6 (Aug 2016) & every day since Nov 2016 / I'm a Gameloft customer not employee / I find unannounced SF changes annoying.

In April
 2021, Gameloft announced their intention to close these forums by June 2021: I am *extremely* disappointed by this news. I hope Gameloft invests in improved communication with players *in the game* itself now this forum is closing.
 
User avatar

SnipeyMcSniperFace

Veteran

Google Play (Android)
Posts

2895

Player name: SnipeyMcSniperFace / DT: a78d2d5b / Android / Server: APA / Been playing SF since UPD6 (Aug 2016) & every day since Nov 2016 / I'm a Gameloft customer not employee / I find unannounced SF changes annoying.

In April
 2021, Gameloft announced their intention to close these forums by June 2021: I am *extremely* disappointed by this news. I hope Gameloft invests in improved communication with players *in the game* itself now this forum is closing.
 
User avatar

fec319gf

Member

Windows PC
Posts

30

This automated response confirms that we have received your message.
Your ticket ID is 20108605.
Please keep and refer to this ticket ID in any follow-up emails on this subject.
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fec319gf

Member

Windows PC
Posts

30

any progress ?
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fec319gf

Member

Windows PC
Posts

30

ticket was resolved, the game status has been restored to my new tag id.

thanks
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fec319gf

Member

Windows PC
Posts

30

This has happened again, I raised a customer care ticket on the 27th Feb 2021,  No action yet

Language: English
Name: @@@@@@@@@@@@@@@
E-Mail: @@@@@@@@@@@@@@@
Country: United Kingdom
Manufacturer: Asus
Model: Asus Generic
Store: Other
Game: Sniper Fury Free+ XD
Game Version: 5.8.0d
Description:
all progress lost. was level 83, playing as fd0g3hdd aka SUNSHINE
When game started today a new dogtag (f25h39b) has been assigned
Game version 5.8.0d - 1137 - 115957 on Windows 10.
please can you reset progress. Thanks A.
Entry ID: 501254443From Gameloft Customer Care.Conversation ID: #385828
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fec319gf

Member

Windows PC
Posts

30

Help help help !!

--