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Reginald Cousins Bubbs

Junior Member

Windows PC
Posts

15

glnc_2502_401 error

Fri Sep 13, 2019 9:57 am
I was playing the game and it crashed and on restart it assigned me a new dogtag and started me out on Level 1, but I was on Level 73 in my game. And so i reset the game and tried opening the game again but it gets stuck every time before even entering the game saying error "glnc_2502_401" and my dog tag is b1ef5hf.

I've replied to the official thread created by Mr. Daniel but hasn't got any reply to resolve the issue, and I've also issued a ticket but no response yet. So am posting here to get any help on the issue. There are at least 3 other players with the same issue. So someone give any tips to resolve the issue as we've tried the usual remedies like resetting/re-installing the game, but the error still persists. Below is the link to the official thread on the issue.


https://forum.gameloft.com/viewtopic.php?f=2161&t=654209&start=240

Someone please take up this issue and provide a solution as soon as possible.

Thanks and regards.

Location: Starting up

Problem: Connection Error(glnc_2502_401)

DogTag: b1ef5hf

Device: Windows 10 PC

Game Version: 4.9.0.10
Attachments
gl error.PNG
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DavidPH

Junior Member

Windows PC
Posts

7

Re: glnc_2502_401 error

Tue Sep 24, 2019 1:26 am
Sounds like the same problem I was having. Level 71 and now level 1 with a new dogtag. A friend in the clan told me that he got the message saying my account has been banned when he clicked on my profile.
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redruby02

Junior Member

Windows PC
Posts

10

Re: glnc_2502_401 error

Tue Sep 24, 2019 12:30 pm
I too have the same problem . And I am missing the event too
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wackojacko01

Junior Member

Windows PC
Posts

20

Re: glnc_2502_401 error

Sat Sep 28, 2019 8:11 pm
hey colleagues,
Same problem over here, first new dogtag and lvl 1 and after reinstalling the game it won't start showing the glnc_2502_401 error
Very annoying cos just bought a veteran battle pass to finish the event.
Sent a email to gameloft constumer care but no reaction yet..
Wonder whether there is a bug in the gameloft server or somethin.
Btw the tip i read about the credential manager setting it to automatic didn't work for me.
cheers
Jacko
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luizsam22

Senior Member

Google Play (Android)
Posts

111

Location

Rio de janeiro

Re: glnc_2502_401 error

Sun Sep 29, 2019 9:29 pm
I can't connect over wifi, just mobile data, and it's only in the game that it happens.
Attachments
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Reginald Cousins Bubbs

Junior Member

Windows PC
Posts

15

Re: glnc_2502_401 error

Sat Oct 05, 2019 4:14 pm
Anyone still having the same error, here is the solution given by GL which worked for me.

Here's what you need to do in order to get it fixed:
1. Go to Control Panel -> User Accounts -> Credential Manager -> Web Credentials
2. Find an entry saved by Sniper Fury and click "Remove".
There may be other credentials there. Do not remove anything else, only Sniper Fury.