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Mohd_Al Hafiz

Junior Member



Unable to access market.

Mon Sep 19, 2016 11:00 am
Im currently unable to buy some gems because of unable to access market. For other games, no problem. Please kindly seek your assistance.
Screenshot_20160919-175951.png (449.64 KiB) Viewed 277 times
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Ana FromGameloft

Community Manager

Google Play (Android)


Re: Unable to access market.

Wed Sep 21, 2016 12:04 pm
Hi there!

Firstly, could you please indicate also on which plaform device you're playing the game? :) Your issue seems to be related to the App store and I would recommend you to check if your app store is updated with the latest version. If it is and the problem still persists, you can try  to uninstall and then re-install the app store on your device.
In some cases, it might be also helpful to reboot your device and then try to access the game again.
Moreover, if the problem still persists, please get in touch with Customer Care team by using the in-game function. They will do their best to assist you further ;)

Thanks! :)