User avatar

Brockly

Senior Member

Windows PC
Posts

353

Attacked After Sheild

Wed Sep 14, 2016 1:03 pm
I am tired of being attacked after the sheild is applied, you need to fix this and compensate.
What is the point of the sheild if it is not going to work...?
User avatar

Ana FromGameloft

Community Manager

Google Play (Android)
Posts

1537

Re: Attacked After Sheild

Wed Sep 21, 2016 12:41 pm
Hey Brockly ,

The shield can be active for only 8 hours after which there is a 4 hour "cooling off" period of time before you can activate another shield.
Have you tried by any chance to check the exact time/date when you activated your shield and if your shield didn't expired during this time?
If you still think there is an issue here, I would suggest you to contact our Customer Care team directly form the game and they will do their best to check your user account data and see what happened there. ;)

Cheers!
User avatar

Brockly

Senior Member

Windows PC
Posts

353

Re: Attacked After Sheild

Thu Sep 22, 2016 12:56 am
Dude.....ITS WITHIN TWO MINITES AFTER I  PUT THE SHEILD ON !!!!!!!!!!!!!!!!!!!!!!!!!!
User avatar

NinjaZXR

Moderator

Windows PC
Posts

1870

Re: Attacked After Sheild

Thu Sep 22, 2016 11:04 am
You were probably attacked before you applied the shield.
The servers don't update in real time, so there is a delay from when the attack happened to when you receive notice of it.
To prevent this you can restart the game before using the shield, that forces the server to download the latest data.