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FLORIN

Expert Racer

Windows PC
Posts

2666

Re: Recent Issues Status

Wed Jan 18, 2017 3:48 pm
The restart race bug will be fixed in the next update.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Mon Jan 23, 2017 12:47 pm
MP Winning Streak Issue
Some of you do not get their rewards after chaining enought MP races. This issue happend before, it was fixed, but it seems that playes are afected again. We are checking.

Considered as a cheater fo no reason
We are still not sure if there is a bug or not, but as many are reporting that the game is considering them as cheaters, wre are trying to check what is going on.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Thu Feb 09, 2017 4:56 pm
EDD Test 41
This test has been deleted from the game has it was not workign properly

No access to EDD car tuning
It is impossible to tune up the car without invitations. We are looking for a solution, hopefully, it will be possible to do so again in he next EDD.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Tue Feb 21, 2017 12:35 pm
Multiplayer No Credit Rewards
Some windows users are affected by this issue. We are working on a solution.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Wed Feb 22, 2017 5:41 pm
Hummer HX CUP
This cup was activated a bit too early. We won't stop it because some palyers already entered it. However, we will most likely run it once more in the future.

MP Rewards
The issue is fixed, you should now be able to get the Boxes, The Boosters and the Credits after winning races.

Ford F 450
The car was available for a while. It is not available anymore, but it will come back soon.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Thu Feb 23, 2017 4:38 pm
Best Times Deleted from TLE
The issue has been fixed on iOS and it will be fixed in a few hours on other platfroms. Thanks for your help!

Free Try Time Limited Event Issue
We are checking what is causing the Car Specs to change when clicking on 'Play Again' after participating once wto a "Free Try" TLE.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Mon Mar 13, 2017 3:43 pm
False Positive Ban
A few thousands of players have been banned by mistake. Today, they should be automatically unbanned and they will receive a compensation.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Wed Mar 22, 2017 5:32 pm
Android 7.0 Crash
If you are playing on android with the Android Version 7.0 (Nougat), Asphalt Xtreme might crash at launch. If you restart the device, the game should not crash anymore. We are working on a permanent solution to fix the issue.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Mon Mar 27, 2017 4:19 pm
iPhone 6 Sound Issue
In update 3, if you answered to a call while playing, the game sounds wasn't coming back after your call. the issue is fixed now.
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Fabien FromGameloft

Community Manager

Posts

1678

Re: Recent Issues Status

Tue May 09, 2017 10:54 am
Impossible to sell BluePrint Cards in Update 4
It will be possible to sell the cards in the upcoming update of Asphalt Xtreme. Hang on tight. Also, it is normal that you receive cards for cars you already maxed out as you will be able to sell them soon. 

Impossible to perform side barrel roll using flat ramp
There weren't many report about this issue, so we need to check what's going on. I will update this thread as soon as I have news.