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simonmbuthia254

Junior Member

Windows Phone
Posts

10

game shield

Tue Jul 16, 2019 7:40 am
Hello Gameloft this is my ticket ID is 18610785.i am pleading with you to help me if not for anything but being a March of empires player for a long time more than 3yrs now.I will try explain how I don't think my shield should have dropped early as before I am very cautious about loosing progress.i will attach some photos to try explain it.Assist if possible please 😫🙏🙏💓.
I honestly love game and helps me relax of nnot for anything help restore my progress.
Attachments
Screenshot_20190716-083424.jpg
Screenshot_20190716-083424.jpg (229.78 KiB) Viewed 1740 times
Screenshot_20190716-083437.jpg
This is when I bought my internet bundles they were supposed to end at 19:57 but I was zeroed 8hrs ago that would make it at around 23hrs Kenyan time and my shield was supposed to end at 8a.m today.
Screenshot_20190716-083437.jpg (230.48 KiB) Viewed 1742 times
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

game shield

Wed Jul 17, 2019 8:02 am
Hi simonmbuthia254, thank you for sharing your ticket id with us. Our Customer Care agent will look into it asap! :)