no avatar

axis87

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Wed Apr 01, 2020 12:01 pm
Hey,
i just downloaded the new update for the game and now when i try it tells me i cannot open the app. i have tried opening from the app store and keep getting the same response.
no avatar

AkhileshSharma

Junior Member

Windows PC
Posts

3

Re: Loading/Crash issues

Fri Apr 10, 2020 9:09 pm
Dear Support since new update of camps I am not able to open and collect any chest which I had earned previously when max camp level was 7. I have few thousand old old chests and now I can not open any of them along with daily quest chest. Now whenever I try to open any old chest Application Crashes and chest is lost. I do not get any reward and chest get reduced from my count and app closes. It is a huge loss to me. New update has made opening all old chest worst, I can not even open my daily quest chests as it crashes in that too. I want to include a video of the crash but no option available here. Please resolve this issue ASAP and restore the lost functionality. New update has made my gameplay a worst experience.

Customer Information:

Entry ID 109218992
Language English
Country India
Platform Windows
Manufacturer Microsoft
Model Windows
Game March of Empires
Game Version 4.7.0k
no avatar

littlehobbitzzz

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Thu Apr 16, 2020 7:31 pm
Greetings,
After the latest update i got yesterday, game is stuck at 71% loading. I cleared browser cache, reset network, windows store reset, un/reinstalled game but nothing works. I am sharing internet from my laptop to desktop so i could login. game do not work with my desktop internet but other apps work fine no internet issue 100mbps wired line. I don't understand why game works with shared connection on desktop but not when i use internet connection directly on desktop.specially when i work whole day using same desktop connection. I spend so much on bundles and in return this game is just poor. If the issue is not resolved soon i will leave this game and gameloft for good. I have 5.6B castle i can't imagine getting zeroed and continue playing this game due to this poor game issues after every update.

Game - March of Empires
Realm - 66
Servers - Asia pacific (i think)
Castle name - NETFLIX
Customer Care Ticket ID - 20196023 and 20195981
Platform - Windows
Game Version - 4.7.1a
no avatar

PAZUZU74

Junior Member

Windows PC
Posts

10

Re: Loading/Crash issues

Wed May 06, 2020 4:10 am
Hi,
After an automatic update i lost my account and the game restart to zero.
i don't have id game my access was by Windows store automaticaly.
I Need my id Number.

Game: March of Empire
Name player : PAZUZU
Realm : 295
ticket Number: 20305085
platform: Windows PC 
no avatar

PAZUZU74

Junior Member

Windows PC
Posts

10

Re: Loading/Crash issues

Wed May 06, 2020 4:32 am
Sorry i fix the realm Is 285
no avatar

Slava_Ukr

Junior Member

Windows PC
Posts

3

Re: Loading/Crash issues

Fri May 15, 2020 12:07 pm
Hi! I lost my account after game crashed. Please help to come it back to me.
Game: March of Empire
Name player : Slava_Ukr
Realm : 293
ticket Number: 20370019
platform: Windows PC
no avatar

Jdiamond23

Junior Member

Windows PC
Posts

2

Re: Loading/Crash issues

Fri May 15, 2020 1:37 pm
Hello,

I cannot download the new update on my PC (Windows 8).  The game shows an update is required to continue playing but when I go to my store there is no update available to download, please help!
no avatar

Aurorabright

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Sat May 16, 2020 4:04 am
I also cannot access game - have the update box saying 'redirect' but already have the update and when going to app store just keeps saying already done.. Help
no avatar

Unrealbots

Junior Member

Windows PC
Posts

9

Re: Loading/Crash issues

Sat May 23, 2020 10:10 am
My Information

Game: March of Empire
Player Name: "new"
Realm: 78 "Drorerien"
Castle level, "14"
Castle Location, X315:Y373
Platform: Windows PC




Game would not connect, keep stopping on 38% progress, I installed a newer version of win 10, now it has restarted from the beginning


How do I get access to my castle again?


please help me,
no avatar

Pavon

Junior Member

Windows PC
Posts

3

Re: Loading/Crash issues

Mon Jul 06, 2020 7:22 am
Unrealbots wrote:
My Information

Game: March of Empire
Player Name: "new"
Realm: 78 "Drorerien"
Castle level, "14"
Castle Location, X315:Y373
Platform: Windows PC




Game would not connect, keep stopping on 38% progress, I installed a newer version of win 10, now it has restarted from the beginning


How do I get access to my castle again?


please help me,

i have the same issue please help my shield is about to fall