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boeinguy2

Junior Member

Posts

2

Re: Loading/Crash issues

Mon Sep 04, 2017 2:50 pm
My game crashes on one machine, and refuses to load on another.

The Desktop PC reaches 38% an will not go past this point.  It is running on Windows 10, fully upodated.  I have done the game reinstall twice and the windows store reset once.

The second machine is a win 10 tablet.  It crashes at random times.  I have been in the middel of an attack and the crashed left me exposed.  I have rinistalled on this achine several times and it does not help.
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thanh1982

Junior Member

Windows PC
Posts

3

Re: Loading/Crash issues

Thu Sep 14, 2017 4:52 pm
Dear Admin!
I haved acc in the game. But now i want to play in new realm. new acc play at level 1. So i can create new id on my laptop in new realm.

​Thank!
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DanB

Junior Member

Windows PC
Posts

2

Re: Loading/Crash issues

Mon Sep 25, 2017 12:32 am
Hello,
I'm having trouble loadinng the game when I'm connected to a public Wi-Fi. It will only get to 38% then it will give me a error saying my online connection failed. This only happens when I'm connected to a public Wi-Fi signal.
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Loading/Crash issues

Mon Sep 25, 2017 8:50 am
Hi DanB, if this happens only when your a connected to a public WiFi network the problem is there :)
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Иванов_Владимир

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Tue Nov 07, 2017 11:45 am
After updating Win10 (build 1709), the client stopped working from a discrete video card on laptops Samsung NP400B5B-S05RU. It works only from the integrated, because of which it terribly lags and constantly crash.
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Barboy47

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Sun Nov 12, 2017 11:39 am
have the same problem.
wuthin these 2 days, i cant log in.
​yesterday, it was on persistent on 34%,37% and end on 38%.
​apps is forced to closed automatically today.

​i have reset and reinstall the apps, but the problem are not solve.
​what is the problem? how can i fix it? 
i don;t want lost my accouont.
​play on r27

​already mail CS, but have no reply yet
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Peludos71

Junior Member

Windows PC
Posts

2

Re: Loading/Crash issues

Fri Dec 08, 2017 11:54 pm
I have same problem,
I cant go to map, when i try this the game close EVER its impossible play.
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jamalien

Junior Member

Apple (iOS)
Posts

8

Re: Loading/Crash issues

Mon Dec 18, 2017 7:26 pm
Posting here as well, since the other threads aren't being responded to.

Numerous people on Windows and iOS are reporting loading issues, both on the forum and from my other teammates.

iOS players are seeing the loading bar go to 5% and get stuck. Windows players are getting stuck at 30%.

Restarting device and re-installing app do not work.

Would appreciate some acknowledgement of the issue, after hours after the first report, rather than the current radio silence. This is unacceptable. Thanks.
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junelan

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Sun Dec 24, 2017 6:11 pm
Hi . Can't load for 5 hours now ...any help ? Thanks 
And Merry Christmas ...it might help !
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keys

Junior Member

Windows PC
Posts

1

Re: Loading/Crash issues

Thu Dec 28, 2017 7:17 am
I'm getting stuck at 11% with "Online service connection failed. If the problem persists, please contact Custer Care.".  It's been down all day.  I've tried re-booting / reinstalling and the problem remains.

I uninstalled a 2nd time. Shut down and re-installed.  That worked this time.  I'm back up and running where I left off.