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Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Re: Loading/Crash issues

Tue Jan 10, 2017 10:18 am
Hi Niglo30, please share the ticket id with us so we can try to speed up the process :)
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TR_sabri

Junior Member

Posts

10

Re: Loading/Crash issues

Thu Feb 09, 2017 10:07 pm
Riff3lo I have that same problem :(
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Riff3ro

Junior Member

Posts

2

Re: Loading/Crash issues

Sat Feb 18, 2017 12:21 am
Gabriel from Gameloft wrote:
Hi Riff3ro, please uninstall the game, restart your notebook and install it again. This should fix your issue :)

hi Grabriel, The problem still can not be solved.
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Joeda

Junior Member

Posts

1

Re: Loading/Crash issues

Tue Mar 14, 2017 7:49 pm
Running windows10, receiving online service connection failure, code ga.inigcid.400.  Have received help ticket 16171654.  I keep receiving status notifications on windows letting me that I'm being attacked, but cannot program won't load past 11%, sigh
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Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Re: Loading/Crash issues

Thu Mar 16, 2017 9:00 am
Hi Joeda, we released Update 13 yesterday. Please make the latest update and tell us if the game has loading issues or it is ok :)
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Ikon

Junior Member

Posts

2

Re: Loading/Crash issues

Thu Apr 06, 2017 6:01 am
Buenas noches, yo tengo el mismo problema. No se conecta con el servidor.
llega al 11% , 38% o 71% y me aparece al cartel de "error con la conexion del servidor online. Si el problema continua, por favor, contacta con Atencion al cliente."
Esto sucede desde entre 8 a 10 dias. Y solamente pude entrar una vez.

No tengo problemas de internet ya que tengo otros juegos en linea, que funcionan a la perfeccion.

Ultima actualizacion: El 31 de marzo 2017.
Version (segun tienda de windows):2.3.1.1

Saludos.
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Good night, I have the same problem. It does not connect to the server.
It reaches 11%, 38% or 71% and it appears to me to the "error with the connection of the online server." If the problem continues, please contact Customer Service.
This happens from 8 to 10 days. And I was only able to enter once.

I have no internet problems since I have other online games, which work perfectly.

Last Updated: March 31, 2017.
Version (according to windows shop): 2.3.1.1

Greetings.
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User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Loading/Crash issues

Thu Apr 06, 2017 8:25 am
Hi Ikon, please tell me if you tried the workaround in the first post here. Also please tell us if you play on PC or on tablet/mobile phone.
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Ikon

Junior Member

Posts

2

Re: Loading/Crash issues

Thu Apr 06, 2017 3:09 pm
Gabriel from Gameloft wrote:
Hi Ikon, please tell me if you tried the workaround in the first post here. Also please tell us if you play on PC or on tablet/mobile phone.
 

hola Gabriel, es una notebook (acer gamer V3). Y como ya te habia comentado anteriormente, no tengo problemas de conexion a Internet. ya que tengo otros juegos online y fucionan perfectamente.

mi numero de ticket es:13087508
reino:90
jugador:Ikon
nivel:12
alianza:PaX

es un error de servidor, ya que no conecta.

no quiero reinstalar ya que voy a perder todo lo avanzado.

saludos.
-----------------------------------------------------------------------------------------------------------------------------------------------------------

Hi Gabriel, it's a notebook (acer gamer V3). And as I said before, I have no Internet connection problems. Since I have other online games and they work perfectly.

My ticket number is: 13087508
Kingdom: 90
Player: Ikon
Level: 12
Alliance: PaX

Is a server error because it does not connect.

I do not want to reinstall since I'm going to lose everything advanced.

Greetings.
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Niman

Junior Member

Posts

3

Re: Loading/Crash issues

Thu Apr 06, 2017 8:25 pm
Someone sabotage us and we need to find who is he!!!! We had 20 lv7 capitals and now 0!!!! 100 players are dumed in this moment!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! who to ask for help?
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tenboherce

Junior Member

Posts

2

Re: Loading/Crash issues

Sun Apr 09, 2017 3:08 pm
hello i made a new thread about it , but i'll just post it here aswell , since a few days ago the game isn't working anymore, it jst closes the moment i click on the game to launch, doesn't even have time to load just a greay loading bar 0% and shuts down
the game version is 2.3.1.1

the game works fine on my phone and any other device 'laptop, tablet) connected to the same network, so internet connection isn't the problem , it's just on  my pc only, i have deleted the gamme, logged out, wiped cache, logged in , installed again , no fix.. 
then i have put my computer to factory settings , still no fix.. i have no idea what to do now
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