User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Loading/Crash issues

Fri May 10, 2019 8:27 am
Hi jimq3, thank you for the feedback. Please try a game reinstall, if this doesn't help you, please contact Customer Care team via in game button and they will come with a solution :)
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R51help

Junior Member

Google Play (Android)
Posts

11

Re: Loading/Crash issues

Mon May 20, 2019 4:56 am
We
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R51help

Junior Member

Google Play (Android)
Posts

11

Re: Loading/Crash issues

Mon May 20, 2019 4:57 am
Oh hi
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Dread1

Junior Member

Windows PC
Posts

4

Re: Loading/Crash issues

Fri Jul 12, 2019 7:42 am
Cannot load game, asking for update at 17% but will not go any further. Did not link game, bought packs & was making good progress, not sure what to do now.
no avatar

Dread1

Junior Member

Windows PC
Posts

4

Re: Loading/Crash issues

Fri Jul 12, 2019 7:45 am
gaetan wrote:
i had an issue today , the game wasn't loading (5%), saying an update is required, redirect button didn't do anything
on microsoft store the game was uptodate. i did a re-init of the parameters of
the game and it worked fine.

How do re-init parameters of game?
 
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Loading/Crash issues

Tue Jul 16, 2019 8:19 am
Hi Dread1, please do a game reinstall. If something happens with your game progress, you can contact Customer Care team via in game button and they will restore it :)
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white beard

Junior Member

Windows PC
Posts

5

Re: Loading/Crash issues

Sat Jul 27, 2019 6:06 pm
My game is not loading again. it was fixed few days ago now its doing the same thing.Every time at 38% it says "online service failed" error name  "ga,lgn.2501.401" . i have a good internet connection. plz help me fast. i don't have enough shield time left.
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white beard

Junior Member

Windows PC
Posts

5

Re: Loading/Crash issues

Sun Jul 28, 2019 9:26 am
help me plz
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Loading/Crash issues

Mon Jul 29, 2019 8:14 am
Hi white beard, please do a game reinstall. Let me know if it works for you :)
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luizhfraiz

Junior Member

Windows PC
Posts

2

o Jogo não carrega o que faço??

Mon Jul 29, 2019 4:10 pm
estou  tentando a 4 horas  e nao  inicia o que devo  fazer 
??
O jogo simplismente parou de funcionar  em meu pc