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Wüstenfuchs

Junior Member

Windows PC
Posts

2

Re: Lost account

Mon Feb 11, 2019 8:55 pm
Hi my nickname is DERSERTFOX and I can't get into my account. I have stupidly created a new castle which is now only displayed. :( Can you help me quickly because I only have 3.5 hours left of a sign on the castle? My ticket ID is:17708394.
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Wüstenfuchs

Junior Member

Windows PC
Posts

2

Re: Lost account

Mon Feb 11, 2019 8:56 pm
Sorry DESERTFOX!
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Lost account

Tue Feb 12, 2019 2:09 pm
Hi Wüstenfuchs, thank you for sharing your ticket id here. Our Customer Care team will look into it asap! :)
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Iwonka Zawierucha

Junior Member

Windows PC
Posts

3

Re: Lost account

Tue Feb 12, 2019 7:57 pm
Help my! My ticket number is 17685858
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Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Lost account

Thu Feb 14, 2019 9:00 am
Hi Iwonka Zawierucha, thank you for sharing your ticket id here. Customer Care team will look into it asap! :)
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Sarashi

Junior Member

Windows PC
Posts

2

Re: Lost account

Fri Feb 15, 2019 5:08 pm
today i also sent a message to gameloft till this moment no contact about my account i lost in 239. i have problems that gameloft does not answer mail. i have only a 24 hr shield on that has stop now so what i do. My ticketnumber is 94457-887 please help me with this . i cant play on my laptop i dont like this
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Sarashi

Junior Member

Windows PC
Posts

2

Re: Lost account

Fri Feb 15, 2019 5:22 pm
Why custom care does not reply same here real 239 Sarashi on my laptop i cant use account got whole new game shield is down i allready sent forum a mail with ticket
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bet74

Junior Member

Windows PC
Posts

3

Re: Lost account

Sat Feb 16, 2019 9:00 am
I thought I connected the game to MSN. I had a problem with the notebook and I had to reinstall the game.
Now it does not allow me to connect to my initial account, my castle WilloW level 15 ally leader in realm 232 (x123y93) is attacked every day and I'm losing everything.
I spent almost €150 on the game and I hate the idea of not being able to recover at least the castle. My number of tiket is
17712374 I await an answer, thank you.
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Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Lost account

Tue Feb 19, 2019 8:16 am
Hi bet74, thank you for sharing your ticket id here. Our Customer Care team will look into it as soon as possible :)
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Artur Laskowski

Junior Member

Windows PC
Posts

15

Re: Lost account

Thu Feb 21, 2019 1:30 pm
ID is 17789734
I used only the microsoft account. After the reinstallation the game is from the beginning.
I did everything according to the instructions and it still does not work.