no avatar

jazzylas

Junior Member

Windows PC
Posts

10

I am on the current version of google play on my android galaxy s9 phone but MOE update still not available. Can you advise when it will be please. Thank you.
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Hi jazzylas, it should be available now. Make sure that you are connected to a WiFi network and try again :)
no avatar

Tom O'Hawke

Junior Member

Google Play (Android)
Posts

1

I know this is off-topic, but I'm not being able to create a new post.  I uninstalled and reinstalled MoE on the same device I have been using since day one.  When I opened the game, I was in a new castle in a different realm.  How do I access my original account?  I am using an android smartphone.  Thanks for any help or referral!
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Hi Tom O'Hawke, if you had your game progress connected with your Google account, you can use the same account now to recover your game progress. If this doesn't work for you, please contact Customer Care team via in game button and they will help you. After you submit your ticket, you can share the ticket id here :)