no avatar

MilliM2

Junior Member

Windows PC
Posts

11

Hi everyone.Dear admins firstly I  am sorry for my English.I can't connect my account with Windows pc.
My android phone is broken and I have been forgot which another device(or account) I have been linked my game account.
And now I wan't to link my MARCH account to my new Windows PC but I can't.
I am logged in with another android device.I have been used function "Link to other device" and after that I have been used "Link to other device" action.
And nNow,When I'm triyng to link my windows device,system shows error message:

Account Link Failed.
This account has aready been linked.
This action can only be performed once.

-----
Then how can I control my linked devices or accounts to my account?Help me please.
no avatar

Ivana from Gameloft

Community Manager

Posts

434

Hi MilliM2,

We are sorry to hear about this - please report this directly to our Customer Care team and they will assist.
Thanks.
no avatar

MilliM2

Junior Member

Windows PC
Posts

11

Ivana from Gameloft wrote:
Hi MilliM2,

We are sorry to hear about this - please report this directly to our Customer Care team and they will assist.
Thanks.

How,I will did? Help me please.I don't know how can I report.
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Hi MilliM2, open the game on your PC, go to Options->Customer Care, fill the blanks and give us as many details as you can and submit the ticket.
no avatar

MilliM2

Junior Member

Windows PC
Posts

11

Gabriel from Gameloft wrote:
Hi MilliM2, open the game on your PC, go to Options->Customer Care, fill the blanks and give us as many details as you
can and submit the ticket.

Help please.What happened with my ticket? id is: 16784758
User avatar

Gabriel from Gameloft

Retired Community Manager

Windows Phone
Posts

820

Thank you for sharing your ticket id here, we'll take a closer look into it as soon as possible.
no avatar

MilliM2

Junior Member

Windows PC
Posts

11

Gabriel from Gameloft wrote:
Thank you for sharing your ticket id here, we'll take a closer look into it as soon as possible.

If not deleting linked account why me forwarded there?
I can't play with my PC because I have been forgot linked account!
Thoose maybe resolve this problem but:
-Delete linked account ("I can't delete linked account.")
-Change linked account ("I can't change linked account.")
-Add another linked account("I can't add new linked account.")

How to me play after this?
I didn't saw here any help.
Only we can't and thanks.

Best regards for this support.Now  I have not any android device and I can't play because you do not want to help me.

I have been tried with emulator,there I can't rotate screen.Very wonderfull.