no avatar

zulu sharma

Junior Member

Google Play (Android)
Posts

2

Game stuck at 11% and 34%

Sun Aug 19, 2018 5:59 pm
My castle name ZULU, lvl31,sultan, realm39 Asia pacific... currently in Realm41, was rally the caps and suddenly game restarted and after that I am not able to login since last approx 2 hours.. as I got news my castle still not attacked.. please provide peace shield as soon possible.. let me know if more info needed.. please
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Tudor FromGameloft

Community Manager

Posts

14

Game stuck at 11% and 34%

Tue Aug 21, 2018 11:43 am
Hello, zulu!

Try turning your device off for a few minutes and restart your network. You can also try reinstalling the game, but only if you have your progress connected with a social account. If all else fails, please report it with our Customer Care team as they'll be able to assist you further.

All the best, Lord!
no avatar

naglaa.fathi.719

Junior Member

Google Play (Android)
Posts

5

Re: Game stuck at 11% and 34%

Fri Oct 12, 2018 2:14 am
my castles name is USSR , lvl 18 , Tsar , i cannot connect with the game , i tried everything , its not working at all , i reinstaled the game and still get the same issue , please help me quickly
no avatar

naglaa.fathi.719

Junior Member

Google Play (Android)
Posts

5

Re: Game stuck at 11% and 34%

Fri Oct 12, 2018 2:17 am
please help me 
my castle's name is USSR , lvl18 , tsar 
i cannot connect to the game at all 
i tried troubleshooting and i even reinstaled the game , but still having the same issue
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Game stuck at 11% and 34%

Fri Oct 12, 2018 7:30 am
Hi naglaa.fathi.719, what ISP are you using? Have you tried internet from another ISP?
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naglaa.fathi.719

Junior Member

Google Play (Android)
Posts

5

Re: Game stuck at 11% and 34%

Sat Oct 13, 2018 2:04 am
My ISP is an egyptian company called WE
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Game stuck at 11% and 34%

Mon Oct 15, 2018 7:47 am
Hi naglaa.fathi.719, please open the game while on a different internet connection from another ISP. Let me know if this works for you :)
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naglaa.fathi.719

Junior Member

Google Play (Android)
Posts

5

Re: Game stuck at 11% and 34%

Wed Oct 17, 2018 3:27 am
still not working 
it stops at 34% idk why
no avatar

naglaa.fathi.719

Junior Member

Google Play (Android)
Posts

5

Re: Game stuck at 11% and 34%

Wed Oct 17, 2018 3:42 am
it now has stopped at 41% and its showing me this error code dl.mndt.dlc.tmo.-1.7
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Game stuck at 11% and 34%

Wed Oct 17, 2018 7:42 am
Hi, please contact Customer Care team via our web support page https://support.gameloft.com/game/6/15 and they will take a closer look into this.