User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Hi Pashik_LA_LA, please contact Customer Care team via in game button and they will take a closer look into what happened.
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pabloplayer622

Junior Member

Google Play (Android)
Posts

1

Hey. I have a problem with moving the game to another device. I was not logged in. I play for many years and I want to switch my account. please help. my castle lvl 32, name PBO, kingdom 203
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Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Hi pabloplayer622, please visit https://support.gameloft.com/game/6/15 to see how to link your device. If it doesn't work, you can contact Customer Care team via in game button and they'll look into it :)
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Fenai

Junior Member

Google Play (Android)
Posts

1

Hello. I can't create a new topic so im writinng here. I reinstall game and now when im log in it just creating new account for me. Im using same email and everything. I already send message to customer care but nobody response.

Your ticket ID is 18560935

Entry ID 108512207
E-mail fenaiqq@gmail.com
Language English
Country United Kingdom
Platform Android
Manufacturer Xiaomi
Model Redmi 4X
Game March of Empires
Game Version 4.1.0j eur-gold-new
Date when the problem occurred 07/07/2019
Username: Fenai

Name: Fenai
Level Castle: 15
Realm: 191
Level Champ: 49
Alliance Name: Deu (Deutschland)
User avatar

Gabriel from Gameloft

Community Manager

Windows Phone
Posts

820

Hi Fenai, thank you for sharing your ticket id here. One of our Customer Care agents will look into it asap! :)