Found a bug or an issue? Report it here.
no avatar


Junior Member

Google Play (Android)


Switch IOS to Android

Tue Nov 24, 2020 6:41 pm
I am playing on IPad 3 now and want to play on my new tablet. But when connection with Facebook it does not show my old player Id # mdc:4cg0 on my new tablet.
I have installed and deinstalled the game sometimes on the new tablet, but still not work out. 
Need help to transfer the game to my new player ID# ch93e62 on the new tablet or want to play with my existing player ID mdc:4cg0 on the new tablet. I am on level 60 and do not want to start again on the new tablet.
I have written two times to support, but no answer til today. My conversation ID's # 167057 and 21281799
Also tried to call, but no one is getting on the phone.
Please help in my case...
User avatar

Joy FromGameloft

Community Manager



Switch IOS to Android

Wed Nov 25, 2020 9:36 am
Thank you for your message! I've alerted an agent to check your case ASAP! :)

Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!