Bought Kuiil Bundle but did not get it!

I'm actually having a similar problem with the Event Pack 4, I purchased it, it said it didn't go through, but I was charged for it.  And If I try to repurchase it, the game says I already own it, and no, it's not in my storage, I checked.

I'm actually having a similar problem with the Event Pack 4, I purchased it, it said it didn't go through, but I was charged for it.  And If I try to repurchase it, the game says I already own it, and no, it's not in my storage, I checked.

I am very sorry that you are having problem with your game as well, My Problem is over now though cause I am done  waiting and went into My game to see If I could Re-Buy the Kuiil Bundle, & sure enough it went through the 2nd time around, so now even though I got 2 payment's on My acct for 1 character which I am not happy bout at all , I can  at least now  use him to help Me in My event, Guess I will have to try and get My money back later on, I do hope you get your problem fixed and do not have to wait as long as I had to. good luck,

I wish to say Thank you to Customer care for getting back to Me and helping Me with My problem, Much Appreciated,

[Joy FromGameloft]

@Shane Asher Share with me your conversation ID if you still need help!

@Blue007 I'm so happy this was solved out for you! <3 <3

Thank you kindly Joy FromGameloft ,

[Joy FromGameloft]

🤗

I have experienced a similar issue with the Wall-e Pack. Wall-e has not appeared after 24 hours.
Would have posted this as its own topic but rules state I cant create a post until yet.

Sorry for the hijacking.

[Joy FromGameloft]

Thank you for letting us know of this, Dave D!

Have you already informed the Customer Care team through the in-game Options menu? If so, share with me your conversation ID.

Joy