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Mammysher

Member

Windows PC
Posts

73

Lock was bought but not delivered.

Sat Oct 24, 2020 6:11 pm
My ticket ID is =21193691
Customer Information:
My User Id is 2566:asa:1dg2d5

Entry ID 109736342
Order Number 
8784675791
Name Sherilyn a Hicks
I bought Lock in the game for the Halloween event and never got him. I need him to play the event. Please fix the problem ASAP.  
Attachments
disney game pack 1.JPG
disney game pack 1.JPG (177.07 KiB) Viewed 649 times
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Mammysher

Member

Windows PC
Posts

73

Re: Lock was bought but not delivered.

Sun Oct 25, 2020 6:49 am
I got my lock finally at midnight. 10/25  The also sent 50 gems. Just wanted you all to know.
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SunTiger

Member

Windows PC
Posts

89

Re: Lock was bought but not delivered.

Sun Oct 25, 2020 8:49 pm
Still waiting...been 2 days now...

Ticket ID # 21193133
User ID 2566:asa:e68024
Entry ID  109736034
Order # 1503164061
Name Melinda Gray
Attachments
receipt.jpg
receipt
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SunTiger

Member

Windows PC
Posts

89

Re: Lock was bought but not delivered.

Mon Oct 26, 2020 10:31 pm
Ticket ID # 21193133
User ID 2566:asa:e68024
Entry ID  109736034
Order # 1503164061
Name Melinda Gray

Now in the character book the banner to buy for 9.99 is back.  I posted my receipt in above post and when I created a ticket I sent receipt showing I did purchase him. The money is gone from my Microsoft account balance.
I don't understand...do you expect me to buy again?  Please fix this.
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Joy FromGameloft

Community Manager

Posts

5397

Lock was bought but not delivered.

Wed Oct 28, 2020 1:17 pm
We're on it, @SunTiger! Thank you so much for opening up a ticket for this issue!

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!
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SunTiger

Member

Windows PC
Posts

89

Re: Lock was bought but not delivered.

Wed Oct 28, 2020 9:55 pm
Thank you Joy....Lock is finally in my game.