Found a bug or an issue? Report it here.
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Michael_Burdis

Junior Member

Windows PC
Posts

21

I purchased a character Lock, the game crashed just after I paid for it. Now the character has disappeared as though I never bought it.

My ticket ID is 21191733

Please are you able to help.

Many Thanks
Regards
Mike Burdis
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sandtastesbad

Junior Member

Windows PC
Posts

9

The same thing happened to me! My ticket ID is 21192883. Thanks for any help!
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Burlyman

Senior Member

Windows PC
Posts

163

Make sure you have a record of buying it. They might ask you for the receipt # and more information about your purchase.
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Michael_Burdis

Junior Member

Windows PC
Posts

21

Hi sandtastesbad,

You should hopefully receive a message from Customer Service. sayung that they have given back to you what you paid for.
Hope you do get it.

Regards
Mike Burdis
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AliciaF

Member

Windows PC
Posts

34

Yeah I have had the same issue ID 21195421. It's not the 1st time either.
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sandtastesbad

Junior Member

Windows PC
Posts

9

Thanks Mike! I haven't heard anything yet and am getting frustrated as the event is going on and I am behind.
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Joy FromGameloft

Community Manager

Posts

5397

I'm sorry to hear you've all encountered this glitch, Kingdomers. Thank you all for your patience until the Customer Care team reached you all out.

If you still need further assistance, please let us know.

Joy
Always use common sense and don’t do anything to another member that you wouldn't want them to do to you. It’s the Golden Rule!

If you're using vulgarities, your post will be edited into one adorable/cute & lovely one!