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novanurse57

Member

Windows PC
Posts

31

game crashed, came up with new id number

Thu Sep 24, 2020 9:04 pm
My game crashed and when I reloaded it it has a different ID number and is back to the beginning.  I sent an email to the customer service, my number is 21066187.  please tell me I did not lose all my progress.  thanks
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Burlyman

Senior Member

Windows PC
Posts

163

I had that problem at the beginning of the month.

When I tried to open my desktop game I got the brand new game screen with a new user id. The laptop version was still correct. And even then it would not show the whole user id. After about 2 weeks they where able to restore a save I had and gave me back what I lost.

They sent me a save file and when I loaded the desktop version it corrected the user id and gave me the option to choose the new (level 0) or my level 58 game.

It has been playing fine since whatever they did/fixed.

You where saving it to Facebook or a Microsoft account?
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novanurse57

Member

Windows PC
Posts

31

yeah! it is back and everyhing appears to be there.  Many thanks to Anastasia at gameloft for all her help.